Crowne Plaza Kitchener-Waterloo

So, the leading positive is the buffet breakfast in the hotel restaurant -Aqua. Decent selection and good quality. Fresh omelet station. It is generally an add-on or a slightly higher room cost when included. The front desk service was friendly. Parking is expensive at $12 per day down a back alley and under a low concrete parkade roof - max height of just over 6 feet. Limited parking available. Service for cleaning making up the room is the decided downfall here. We placed the Grey- please make up the room card on the door each morning before departing. First day, nothing by 5:00pm. First room attendant in the hall - not my assigned room, second attendant - not my room, third attendant - not my room. Pattern? Finally, someone bothered to take ownership and brief a supervisor? to request someone. I'm not sure about the purpose of the signs since clearly they are meaningless. Two days later, a Saturday...same thing. 4:30 pm and still no service. I mean, we are content with towels and coffee pods, but you need to find someone first to even achieve that... A couple of the last days, the room attendant was very good and friendly. Last day, 28c out, and a/c stopped working. Not optimal. Only one of the two front elevators is in service, and that one was not functioning on one day. Overall, it was a very average experience. It was a bit of a let-down for a Crowne Plaza, particularly when the hotel was never particularly busy during our 7 night stay.

Beds were comfortable and the standard room was fine but there are other hotels that have nicer accommodations at a lower price. The parking is in a dingy covered parking lot and $12 a day. The balcony was so small.it is almost unusable and when standing outside there was garbage that should be cleaned up. I was expecting nicer accommodations as I thought this was a higher class hotel. The overall stay was fine but was expecting more.