Margaritaville Resort Orlando

It was a very beautiful scenic stay. The service was better than I’ve ever experienced! Pricey, but worth it.

We stayed in a two-bedroom cottage managed by Rentyl and it was a great experience! The unit was clean and well-kept. We really enjoyed the outdoor area in the back, particularly the hot tub! Despite backing up to other units, it was quiet and peaceful in the back. We utilized the shuttle service daily to get around the property and they were always prompt and polite. The resort's pool area was great. We really appreciated the zero-entry style and despite being very busy, there was plenty of space and the pool was not crowded. Their cabana rental prices are very reasonable, so we splurged one day. We got excellent poolside service! Actually, we received excellent customer service pretty much everywhere we went on the resort. If we return to Orlando, we will definitely stay at the Cottages at Margaritaville!

This resort took my entire weeks booking after several attempts to cancel The phone at the resort has never been answered. Emails have not been replied to. A 1 night fee, fair, however how can you charge for a four (4) night stay that never happened. I have been trying to reach this resort since March 2024. This is theft

I rented a bungalow to treat my top managers in my division for a weekend getaway. We had a great experience until I actually needed some customer service. I noticed a $150 charge on my credit card a month later. After calling I was informed it was a late check out fee and was told that the Vice President, Mathew Brittain, was literally the only person with the authority to reverse any charge. I find this crazy and was shocked how unresponsive he was to returning a call ,which I never received, or responding to an email. I had to send him 3 emails and called 3 times before getting a response. I asked the lady at the front desk what the hold up was and she responded "he is the VP and busy". To make a long story short, I checked out 30 minutes late due to the garbage disposal being broken and having to scoop slop out of the sink for 45 minutes because I didn't want to leave it a mess trying to be a good samaritan. Matt refused to reverse the charge. In retro spec I should have left the slop and called them to inform them the disposal was broken. I have attached the original email and will not be returning... Matt, My name is Trey H. (res-06312). I rented a bungalow and was charged a late checkout fee of $150. Everyone's stuff was out prior to 11am and all trash was taken out prior to 11am as well. We were supposed to leave at 11am and we ended up leaving the unit at 11:30am due to scooping food and slop out of the kitchen sink since the garbage disposal was broken. I was not even going to make a big deal out of the broken garbage disposal and how disgusting it was scooping food and slop out of it for 30-45 minutes with our bare hands to make the place look nice, but being charged a $150 late fee because of it is crazy. I would like that refunded as soon as possible. I hate to reach out to you while you are on vacation, but the lady said you were the only one who could solve this problem. Thank you for your help!

Had a wonderful experience with Rentyl. I stayed 4 nights without a major issue. Staff was super helpful and what caught my attention was the cleanness of the rooms. I will be back in August,