Red Lion Hotel Orlando Lake Buena Vista South

Oooooook

THIS PLACE SUCKS IT TOOK ME TO WRITE A REVIEW TO GET A REPLY FROM THE OWNER. THE PLACE DOESN'T LOOK LIKE THE PICTURES THEY ADVERTISED ON THE INTERNET ESPECIALLY THE LAZY RIVER. ONE OF THE WORST EXPERIENCE EVER!!

Don’t stay here money hungry unprofessional liars! All the staff is rude and unprofessional! Lied about checking in early and being able to use amenities for an extra $25 . Pool was closed since arrival ! Went to speak to front desk was told to wait by the pool someone would be out to open it. Lies went back in and asked about the situation after sitting in extreme heat with a small child. And was meet by an unprofessional supervisor who instead of coming back with a response sends out another woman stating he can only refund $10. When asked if she could have him return to finish our conversation she stated that he locked his door and left for the day! Your better off getting a nicer place the rugs are run down and dirty and amenities aren’t even open! And they didn’t have the decency to come out after sending us out to wait to inform us that they wouldn’t be opening the pool. They were aware we were with small children.

My family and I have had a very traumatic past year and really needed/was looking forward to our vacation to Orlando from 5/12-5/19/25. We traveled from RI and researched for months what would be the best suited hotel for our stay. We have two children, and then it’s my husband and I. We specifically chose a hotel that would be not only local to Disney, but provided shuttles to the parks, provided free breakfast to save money in the mornings seeing we were staying for so many days, as well as had facilities such as a clean pool, lazy river and hot tub. Needless to say, that was not the reality whatsoever. The first day after we arrived, we went to have breakfast in the hotel restaurant but was stopped by a woman who asked for a voucher. I told her I never had one and was sent to the front desk where a woman with bright red lipstick told me that my reservation didn’t include breakfast, after showing her screenshot proof that when I originally booked the hotel, it stated on Agoda free breakfast, so needless to say breakfast for a family of 4 each day is over $60 a day total. The second next issue was that the hotel only provided shuttles to two Disney parks, Hollywood Studios and Magic Kingdom, which again was not advertised upon booking. We were going to all 4 parks, so saving money on uber or Lyft rides was also not an option for us. Next, each and every day we were there the hot tub was visibly dirty, with dirt and grime accumulating in the foam they use in the hot tub. The pool and lazy river was also very dirty, with lots of debris floating, including dirt, leaves, sticks, insects and band aids. So much for being able to relax on this trip! The last and worst experience of all was on 5/17/25, the hotel hosted a team of BMX bike riders and their families. It was an absolute nightmare, while at the pool my children were exposed to a massive physical altercation amongst the hotel guests, staff and multiple police officers. My minor daughter got bear spray sprayed on her face, my son got elbowed by a grown man, some our belongings were damaged during the altercation, and the resolution by hotel staff was to shut down the pool for the rest of the night and say sorry. Nothing else was offered or advised. This is the most shocking hotel experience of my life and I am so sad to report it ruined our 2025 family vacation. There were no locks on the doors of the hotel... Incredibly disturbingly the hotel unlocks all doors, including to the guest room floors, the public shared areas, the pool, and the hot tub during the day and does not require a key lock to access any of it. Therefore, our safety was greatly jeopardized as we don't even know if the adults that physically assaulted my children on the hotel property should have been at the hotel. Who said they were actually paying guests and not someone off the street? Anyone could easily walk in and out and my husband tested that himself as he didn't have his key with him, yet was able to stroll complet