Regal Oaks Resort Vacation Townhomes by Idiliq - Free Private Hot Tub!

We reserved a home privately. Excellent resort. Well maintained and nice pool and bar area. Great location for Old Town and surrounding area. Really handy having places within walking distance. It makes a change from having to drive everywhere

My family and I, along with my parents reserved a four (4) bedroom, three (3) bathroom townhome with Regal Oaks Resort Vacation Townhomes. I conducted much research through YouTube, online reviews, and of course Regal Oaks Resort website, along with photos that were available of the complex. I know nothing is perfect, and not everyone will be satisfied so there will be some negative feedback on anything. Based on my research I felt this would be the best choice for my family and parents, and that’s about where it ended. The check in process was fairly easy and simple, and the front staff was nice. We were assigned a townhome and once inside the townhome got warm and hot. I lowered the thermostat to 70 and we began to unpack. While unpacking we noticed none of the bedrooms had dresser drawers, cabinets, or anything to place or clothes in. While unpacking the townhome was getting even hotter and the temperature got to seventy-eight (78) degrees. I called the front desk and maintenance responded. Turns out it appeared to have a bad line. I responded to the front desk and asked if another townhome was available, they advised there was so then we had to pack everything back up and move to another townhome. Luckily, this townhome had dresser drawers where we could put our clothes in. Once unpacked for a second time we discovered the master bathroom toilet was not working and was clogged. I had to call again to the front desk and maintenance responded and unclogged the toilet. The floors and kitchen counters were dirty and we also found hairs in the bathtub. This was not our originally assigned unit but they put us into a unit that had obviously not been cleaned. This was all on day one. The next day we were discovering and began to think that our new townhome had never been cleaned from top to bottom, and worn and torn furniture. The townhome had not been mopped, dusted, sanitized, well maintained, etc., but it showed as available which is why we were given that townhome. There were several what I believed to be ghost ants crawling all over the stove and kitchen counters, there were cracks and holes in the caulking which is here I think they were coming from, the stove was like a ceramic stove top which was set in place creating a small gap between the stove and the kitchen counter, I could see food crumbs underneath it. The kitchen blinds had stains on them, the floors had not been swept or mopped, there were cobwebs in the corners in some parts of the stairs. Even some of the electrical outlets were loose, and/or exposed, I could move one back and forth (I was just curious why the outlet cover was crooked) which is how I discovered it. We did not use the placemats and when I moved them SEVERAL ghost ants began coming out from underneath them. I rolled up all of the placemats and placed them in a trash bag, and I began to kills the ants with a napkin. As I was rolling up the placemats food crumbs were coming out of them. I wiped down the section

the room we got was dirty. they didn’t seem to care at all when i brought it to there attention. didn’t get any type of discount/refund. dirty panties in the closet. toe nails on the floor randomly. hair EVERYWHERE. pee left in the shower dried up, conditioner on shower walls. pee in the toilet. tooth paste dried on the counter.

The resort was clean and staff were Accommodating! The check in was abit late but they made sure we were taken care of. We loved the pool area. Theee is plenty to do in this resort.We will definitely come back and will recommend to family and friends.

Best thing about Regal Oaks is location. 10-15 min drive to the Disney Parks. Walking distance to Old Town and various restaurants. Our accommodation - a 3 bed townhouse - was ok. Clean apart from very dirty (due to being old) carpets and could really do with a refresh. Beds comfy and hot tub / patio area nice. Communal swimming pool and deck area pleasant, lots of sun beds. Pond could do with litter being taken out ! Ate in restaurant - food ok but quite pricey. Very basic cooking facilities …. Could rustle up a simple breakfast or lunch but not enough equipment for anything more than that ! Would recommend purely for location.

Cons - The unit given to us had 2 broken lounge chairs in the terrace. Their was a leak from the second floor filtering through to a light fixture on the ceiling on the first floor, it was reported twice and never fixed or improved. The A/C control was programmed and could not change the temp. We asked the maintenance tech for help with the temp, and he did not know how to change the program. Pros - The unit had an amazing hot tub. The square footage was great for our family. The unit had a washer and dryer and full kitchen.