Hampton Inn & Suites Orlando-South Lake Buena Vista

After two weeks of Orlando Resort hotels, we stayed at this hotel for our last night. We are regular Hilton customers (worldwide) and this hotel has somehow secured the Hilton name, because it is of the lowest possible standard. You would think it would get inspections, but it would not pass. The carpets were visibly filthy - in the room and in the corridors, and the room smelt very musty and the bedding was dubious in its cleanliness - these bed throws had not been washed in a while and the pillow inners similarly smelt. Three towels for four people. The air con made the loudest noise possible and then periodically it changed to a different noise - neither noise could be slept through; so we switched it off. The dining room has hot drinks available. which was good. However, the dining chairs have been there since the dawn of time and the bench seats along the wall have all been damaged - the surface ripped off most of them; which suggests as much about the customers as it does about the hotel itself. Who rips the chairs in a usual Hilton and which Hilton leaves them that way for their future customers? The room next to ours seemed to have one man in it. We heard another male arrive at his door in the evening, speak to him briefly in the corridor and then leave. From that moment on there was a change in the man in the next room. He continually screamed at the television in a manic style and played music very loudly at intervals. That continued for hours and hours. Under normal circumstances we would have tapped on the door or phoned reception. But, having an educated guess at the reason, we opted for staying in our room and having a terrible night's sleep. This hotel is convenient for Disney; but there are plenty more that are similarly convenient and won't cause you the issues of this one. They have a 'make your own waffle' station, with the waffle in the shape of Mickey's head. Nice. That is the only thing remotely Disney about this hotel. Avoid it - it's your holiday and you deserve better than this Horror Hotel.

The staff personnel was great

Everything was great and a like the hotel a lot and the room was I expected.

Area where hotel is located was close to shopping. Enjoyed free breakfast.

All good