Guest User
January 31, 2023
The environment is mind blowing. The rooms are good but can't be satisfied with the cleanliness and amenities. Staff are friendly but lack professionalism and experience. Environment is full of trees. Service is at rock bottom. If one is planning a stay, double confirm what are the facilities available specifically, don’t presume you will get what is advertised. (Is shower and taps in the room works, what type toiletries available and whether they are replenished daily, bottled water provided daily etc.). Additionally, whether main pool and private pools are cleaned, chlorinated, for you to use on arrival, Air conditioner is functioning as required. Ideally Negotiate discount rates for not providing mentioned amenities / service before you confirm the booking. Though We confirmed the booking well in advance and paid the advance booking charges, we were greeted with uncleaned, unchlorinated messy pools, Aircon not working in one room, faulty power generator, no toiletries other than 01 soap (double and triple rooms). Bottled water on day one only. Or you may be greeted with “if you are not happy with what we have please find another place”.