Kirawira Serena Camp

The accommodation provides a delightful breakfast with scenic views and comfortable, luxurious rooms. However, some guests noted the presence of wildlife sounds. The amenities include a park, pool, bar, and stylish tents.

I am extremely dissatisfied with the service from this hotel. According to their cancellation policy, cancellations made more than three days before check-in are eligible for a full refund. I canceled my reservation five months in advance, yet I still have not received my refund. We stayed at another hotel in the same group, the Serena Serengeti, and made multiple attempts to resolve this issue through emails, in-person conversations with staff, and phone calls. Despite all of this, the problem remains unresolved. The staff mentioned that bookings through their official website are processed by their headquarters in Kenya (using the iHotel system), but no follow-up or solution has been provided. The lack of communication and failure to honor their refund policy is highly frustrating. I cannot recommend this hotel due to their poor customer service and complete disregard for resolving this issue. I hope this review brings attention to their failure to handle customer inquiries and refunds properly, but unfortunately, my experience with this group has been very negative.

We enjoyed the two night stay here. This is a luxury lodge. The views are incredible. Get a tent with a view. Christina and Victor are amazing and were so attentive to our needs. We appreciate all their help. The food is absolutely fantastic. Sigfried the chef is awesome. The rooms are comfortable. There are bugs everywhere but they provide a spray. They spray the room as well. They have a bar as well. You can have morning breakfast on the porch and see views of the balloons.