Dunsley Hall Hotel

Absolutely shocking, no telephone answer, what hotel doesn't answer a phone day or night ? won't reply via email. Takes money without any information It's almost a scam hotel, in fact it is a scam, avoid at all cost Avoid at all.cost, rip.off.hotel, the worst I have ever experienced

BEWARE- closed for the day and moved our booking to Harley’s Tea Room! So very disappointing and as a party of 8 we could not book an alternative at short notice. Having chosen Dunsley Hall Hotel for location, outlook and their sample menu, we were most disappointed to learn that they were not opening that day and we had been moved to Harley’s Tea Room. With its wipe clean tables, noisy milk shake blender and a totally different ambience, this was not what we had signed up for. We understand that there is no link between the businesses and Harley’s are doing a favour in accepting Dunsleys unwanted bookings (there were at least three other Afternoon Tea tables there too) It was unclear where the afternoon tea was produced, but did not include the coronation brioche or Baileys pot,(or anything which resembled an alternative) as mentioned in Dunsleys sample menu. It was very standard selection of products - disappointing! We must however thank Olivia at Harley’s for making us very welcome and doing her best with a set of disappointed customers. She and her staff were friendly, professional and saved the day. There were 8 of us, so of course we had a lovely afternoon - but just beware - you may not get what, or where you booked! Poor show Dunsley!

Here now. Nice location, lots of period features, pleasant staff…..almost non existent WiFi (others complained too), nowhere to work in room, could be cleaner, no restaurant mon-tue, bar served by receptionist half way across hotel. Could be good but really needs some TLC and WIFI. I won’t return because as a business hotel it’s pointless, I achieved zero meaningful work tonight

Sunday lunch was amazing, had the room to ourselves as it was a special birthday celebration. The room was laid out lovely with table cloths and flowers provided on the main table. Was told how tender the beef was, the vegetarian option was just as good. They even brought over food from Harley’s for the fussy eaters. Great puddings too. Could not fault the service and friendliness of the staff. Would defiantly go back for Sunday lunch.

Room very spacious. Television was quite small for the room, but beautifully decorated. Sadly there was a party on the Saturday night and a lot of banging of doors until quite late which disturbed our sleep. The Sunday evening was nice and quiet though.

Excellent staff and food. This place is a little tired inside, but overall our experience was pretty good, we had an issue with the bed on our first nights stay but the reception staff resolved this immediately and we were moved to a different room. We would definitely stay here again if we were wanting to be just outside the seaside town of Whitby which is very near. Oliver was working the bar & restaurant and i would have to say what a gem of a young man he is, polite, attentive and very good customer service skills.