I reserved a room for July 10 a Monday evening and was charged for the room a month in advance. When we arrived on that evening, the place was unoccupied and the number to reach the office was not answered. We had no way of getting into the facility or into a room. We tried calling again on Tuesday with to no avail. We finally reached someone on Wedenesday and they apologized and said that the individual who's number we called did not have phone service and so they would cancel our reservation so we could receive a full refund. Now we are a month later and they have refused to refund out money. If you aren't open, you should not allow a room reservation and most certainly not take payment. Beware of booking this place!!!