Samaa Resorts Chitkul Heights

It's terrible and pathetic. No wifi, no cable connection for tv. Very Untidy linen and blanket. I have heard from locals that this hotel's lease is ending this year and that's the reason Manmeet Singh didn't care for the customers.

horrible no water in wash room and nobody. was there to attend you even in morning hours. Not recommend to anyone

Worst is the word that suits this resort. Nothing was as promised by the owner while booking it. We opted for two voyage rooms for four adults and two kids, aged 4 and 11 respectively, and paid everything in advance. I paid 21,600 in advance for my 3-day stay from 14th June to 17th June. I checked in at approximately 1 PM and checked out at 2 PM on 14th June. Below are some issues that I faced during my visit: - No electric kettle in the room. When we checked with the owner, she told us all the kettles were short-circuited and not a single kettle in the hotel was working. - Torn curtains in the room, with the curtain bar bent so it couldn’t move the curtains. - Bedding in the room was full of dust. - The room was full of a bad smell. - No Wi-Fi. Wi-Fi was available on the ground floor only, and the voyage rooms are on the 2nd floor, so no connectivity. They called a hotspot Wi-Fi. - In one of the rooms, there was an open-wired extension board, which was a major hazard for my kids. - The balcony had a few chairs, but their condition was such that you couldn’t sit on them. And Open circuit board in lobby. - They had a TV, but it was not working in any of the rooms. - The windows were broken." I asked for a refund, and after 1 hour of discussion, they refunded me only half the amount, 11,500. The owner told me that they would suffer due to the last-minute cancellation, so they could only refund me half the amount. However, the situation was a bit different. I reached on time, but the rooms were not up to the mark of what they had committed, so it was the resort's fault, not mine. They should have refunded my full amount as it was their fault, not mine. Due to this commitment issue by the resort, I had to search for a new hotel in Chitkul and paid a premium to get it. I cannot even explain how much of a mental suffering it was for me to search for a new hotel with two tired kids after traveling.