Extended Stay America Suites - Houston - Kingwood

Room was clean and quiet. No complaints for a 2-night stay. However, there are dishes or utensils to use in the kitchen.

Never Again! no stopper in the tub, no hair dryer, and the fan in the bathroom didn't work. No light bulb in the lamp next to the bed. No coffee pot or coffee in the room. For a "suite" with a refrigerator, sink, disposal, and stove, there wasn't ONE utensil; no cutlery, bowls, or plates, etc. We asked for spoons at the desk and it was a huge production along with getting a few paper bowls. Seeing the police holding a woman in handcuffs out in front was another "clue" to stay elsewhere. Found a large cockroach dead near our desk the next morning. When I showed a photo to staff they said there were no additional rooms--they were full. But based on the cars in the lot, this place couldn't have been more than 1/3 full. Breakfast downstairs was packets of oatmeal and small blueberry muffins in plastic. The coffee downstairs was the only redeeming point--it was quite good. When we asked for 2 extra towels, we were asked, "why, don't you have any in your room?" and were reluctantly given 2 more(with stripes). Stayed 2 nights and never had our room serviced. We collected our garbage and put it outside our room Saturday morning. It was there on Sunday. One wash cloth was all that was in the room.

After reading recent reviews, I was very skeptical. I should have avoided this hotel at ALL costs! If you don’t have time to read my entire review, this is the most important thing to know: DO NOT STAY HERE!! DO NOT EVEN CONSIDER IT AS AN OPTION! YOU WILL BE EXTREMELY DISAPPOINTED AND DISSATISFIED!! IT IS STRAIGHT TRASH! My husband and I traveled to Houston from California on Monday, Feb 17, 2024, to visit a sick/dying family member who was recently put under Hospice Care. Our stay was for 7 nights. We chose this property so that we could be close to family and because it would allow us to cook in the room and avoid eating junk food everyday. Upon check in (Monday, Feb 17, 2024) the receptionist (Martha) asked me “have you ever stayed here before?” I had not, but wondered why she asked me that? I can conclude (in hindsight) that it was because the hotel is in such disrepair and has odd business practices, that they probably rarely get repeat customers! But nonetheless, I continued with the check in. Martha told me that there would be an early check in fee because it was 2pm and I was checking in before the 3pm check in time. I asked what the fee was and she said between $10-$11. I asked which one is it? She rambled and eventually said “I think it is $10.80”. I agreed to pay the fee. I had booked the reservation through *******, and when Martha noticed that, she told me “since you booked through a 3rd party, you will have to pay the entire amount up front”. I didn’t like this “policy”, but agreed to it. She then explained ‘how their property operates’. (At this point, it became clearly obvious that either a prison warden manages this property or their clientele is very seedy and untrustworthy)! Some of the RULES were: 1. If you need pots, pans, plates, bowls, eating utensils etc., they are in a locked cabinet in the lobby. You must come to the lobby and be accompanied by a staff member who will unlock the cabinet and monitor what items you take to the room. (Can you imagine walking through the hotel with your arms full of pots & utensils). 2. If you need a change of towels, you must bring your dirty towels to the front desk, and whatever you bring is what they will exchange. You cannot get any new/extra towels if you don’t bring a towel to exchange. 3. If you need toilet paper, you must come to the front desk and get a roll of toilet paper. After having “the rules” told to me, my husband and I went to our room. Upon entering, there was a strange smell and we noticed the badly frayed carpet with loose strings and stains all over it. We also noticed that the dishwasher was just sitting in the allotted space, not attached to the cabinetry. Upon further inspection, we noticed black mold around the window panes; the microwave door handle was broken & had to be opened very gingerly to avoid it coming off completely and the microwave being useless; and the “desk” was broken. We went down to the lobby to get some cooking utensils for