DoubleTree by Hilton London Kingston Upon Thames

DoubleTree by Hilton London Kingston Upon Thames Reviews

DoubleTree by Hilton London Kingston Upon Thames

1 Skerne Rd, Kingston upon Thames, KT2 5FJ, United KingdomSee Hotel Details
DoubleTree by Hilton London Kingston Upon Thames
DoubleTree by Hilton London Kingston Upon ThamesDoubleTree by Hilton London Kingston Upon ThamesDoubleTree by Hilton London Kingston Upon Thames
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1 night

Guest Reviews

8.9/10
Very Good
75 review
Verified reviews
Location9.3
Amenities8.6
Service8.5
Cleanliness9.1
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All reviews(75)
Positive reviews(73)
Reviews with photos/video(18)
Great location(18)
Awesome stay(15)
Awesome rooms(14)
Clean and tidy(13)
Friendly staff(10)
Delicious breakfast(9)
Convenient for shopping(6)
Large rooms(5)
Negative reviews(2)
Guest User
Corner Room with Balcony
Stayed in Apr 2025
Couples
4 review
8.0/10
Very Good
Posted on May 10, 2025
The location of hotel was good and quiet environment. Will book again.
Maggie
Accessible Queen Room
Stayed in Feb 2025
Solo travelers
2 review
8.5/10
Very Good
Posted on Mar 23, 2025
Good location, close to the river path which is good location for morning exercise. Food is delicious, I love the rib eye so much. However, toilet is a little bit bad feeling for me, the water will pops up when I flushed the toilet. Highly suggest they can add toilet cover which is much hygienble
Will Nash
Superior Twin Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 7, 2025
All as expected...Kais was very helpful.
Guest User
Standard King Room
Stayed in Mar 2025
Solo travelers
3 review
9.5/10
Amazing
Posted on Apr 27, 2025
Receptionist girl Lara was lovely and helped me out w my small questions quite well. Missed out the breakfast due to it finishing 10:30 ((thought it was 11 at check out latest), and yet they said it will be refunded through my deposit. Couldn’t ask the guys name, much regards to him as well. Rooms big, has even iron. Shower is warm and clean, shampoo etc are on point. Just reduced 1 mini point from the location because of Kingston being outta town kinda, but then again, it’s literally 3 min walk (maybe less) to station, so you are off good.
Guest User
Standard King Room
Stayed in Feb 2025
Couples
1 review
4.5/10
Posted on Mar 31, 2025
A little disappointed scruffy room unfriendly arrival - not enough tea facilities had to ask for some more tea bags etc no complimentary cookies or water. Conditioner bottle empty. However we got a good rate, thanks to Trip, we got charged £10 for the dog although Trip said it would be free. The staff on departure were very friendly.
Response from Property: Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. We will certainly be addressing the issues you raised with our housekeeping team to ensure that rooms are in better condition moving forward.Regarding the pet fee, we regret the confusion. We will review the information with our partners to ensure clarity on the pet policy and avoid any future discrepancies.On a positive note, we’re glad to hear that you were satisfied with the rate you received through Trip and that our staff were friendly during your departure. We genuinely appreciate your recognition of their efforts.Once again, thank you for your feedback. We will be using it to improve our services and guest experience. We hope to welcome you back in the future and provide you with a stay that meets all your expectations.Best regards,
LooGermaine
Standard King Room
Stayed in Jan 2025
Business travelers
3 review
8.5/10
Very Good
Posted on Apr 2, 2025
location was convenient. Room was a little dusty and the original hairdryer was mouldy- but staff changed one almost immediately after the feedback.
Erhan
Standard King Room
Stayed in Feb 2025
Couples
2 review
9.5/10
Amazing
Posted on Apr 6, 2025
In a great location, very clean. Would be good if there were some discount to park nearby though.
Guest User
Standard King Room
Stayed in Aug 2024
Business travelers
5 review
10.0/10
Outstanding
Posted on Sep 20, 2024
Room is nice, Breakfast is good, Location is very close to a shopping mall.
KwokKin
Standard Twin Room
Stayed in Dec 2024
Couples
10 review
8.5/10
Very Good
Posted on Feb 2, 2025
Overall the hotel is nice and quiet. Good location and good service.
Venus0912
Junior Suite
Stayed in Jul 2024
Family
14 review
10.0/10
Outstanding
Posted on Aug 30, 2024
Extremely good location, easy to access, good for shopping. All staff was nice, room was clean and big. Must go back again.
Faykwan
Standard Twin Room
Stayed in Jun 2024
Family
10 review
8.0/10
Very Good
Posted on Aug 4, 2024
Pleasant stay - Room is clean and tidy. warm welcomed by the staff at check in, swift and smooth! Flexi breakfast eat and go. Car park few mins walk from hotel.
Luk
Standard King Room
Stayed in Nov 2023
Solo travelers
12 review
9.0/10
Great
Posted on Dec 11, 2023
Delayed on check-in without explanation. Friendly staff. Good WiFi signal in room. It would be convenient to have a desk lamp in room.
Guest User
Standard King Room
Stayed in Apr 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jul 19, 2024
Comfortable hotel in a great location. Ideal for local attractions and transport links.
Anonymous User
Standard King Room
Stayed in Jul 2023
Business travelers
18 review
6.5/10
Posted on Aug 10, 2023
Stayed many times in this Hotel around 4 years ago due to high standards of staff and service. Unfortunately although the staff are still very professional and also friendly, the room standards have certainly dropped. You now have an empty space where the fridge used to be, sticks are provided instead of tea spoons for tea/coffee. Tissues run out after three uses, cupboard doors not aligned correctly so had to force shut. Under bed found sweet, dust and paper. Had to clean mirror, as it obviously had been wiped over with a dirty cloth and left to dry. Prices substantially increased since pandemic I believe. Not what it was, hopefully just a blip and situation will improve as all other facilities including restaurant and location are excellent.
Anonymous User
Standard King Room
Stayed in Oct 2022
Couples
18 review
9.5/10
Amazing
Posted on Nov 20, 2022
Location is convenient! Near department store and what’s do I want! Near river restaurant too. Will stay again