Courtleigh Hotel & Suites

The hospitality is great from the reception to the bellman. The evening bellman Craig is very helpful and super pleasant with a wonderful smile. The rooms are nice but could do some updating. They have everything you need and if it doesn’t ask for it. The breakfast was continental and a mix of Jamaican. The service in the breakfast dining area needs some improvement. Very lack luster they could improve on that. Nobody was really attentive it’s just sit down figure it out. The attendants are more concerned with older dinosaur men or persons in business attire who they probably think will tip them. Everyone deserves good service regardless. Some improvement should go in that area. The food overall is good. I enjoyed my stay overall and they made me feel special as a guest.

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

The first room wasn't what I was use to because I have been staying here for years but yesterday I was upgraded to a suite room this will blow your mind away and also the rate was adjusted very dramatically so I have booked another 3 nights very happy at the moment

The hotel was beautiful and clean. Felicia checked me in and she was an absolute delight.. made me feel very welcome, my husband came after me and checked in, he made similar observations about her.. He described her as professional and cheerful. Then came dinner.. the food was superb.. and delicious. the waitress who served my friend and I ... made us feel right at home she was knowledgable about the food.. overall al great experience Kemoya was the waitress.. I would most definitely return.. 10 starts out of 5

I had a wonderful stay at the hotel, and I’d especially like to highlight the exceptional housekeeping service provided by Jeniece. She was consistently polite, professional, and attentive to every detail. My room was always spotless, well-stocked, and neatly arranged—thanks to her hard work and care. Jeniece's warm demeanor and dedication truly enhanced my experience. Thank you for going above and beyond!