Hotels near Hope Botanical Gardens, Kingston

I would definitely recommend here. Great service all night, the food came really quick and not to mention the very good service from our server Jamar. The music was also great, good selection and not too loud to stop conversation. Overall great experience

First time ever in a Kingston hotel (came for Independence celebrations) and I absolutely fell in love. You are greeted at the entrance with a car that is the same make and model of one driven by James Bond. It's pretty cool and the outside of the hotel is gorgeous, so it just adds to the class. Jhonelle and Janelle at the front desk made a hectic check-in with 6 adults, a baby, and 12 bags, a breeze. They smiled and laughed at my jokes (bless them) and handled it all with grace. They also came to my assistance a few times within the two night stay (giving directions, replacing lost keys, etc). The breakfast in the morning was probably one of the best I've had in a Jamaican hotel. Owen, who was on the breakfast staff, was attentive and helped my husband and I squeeze our over-sized stroller into a corner. He was extremely mindful and helpful throughout the breakfast. The hotel was close to a lot in Kingston and our room was exceptionally clean. There were two pools; the Sky Pool (for Instagram) and the Cabana Pool, which was just a very nice pool. The Sky Bar and Pool were gorgeously lit and made the background of some great pictures at night. Their staff, as well, were pretty nice. Miguel had the pleasure of getting our bags out of our rooms. He will also laugh at your jokes and win all the lines in bag Tetris while efficiently getting you out. If I ever needed to recommend a place in Kingston, it would definitely be here.

This is a ”Motel” not a Hotel! Not Recommended!!! This hotel is a like a prison. The rooms are smell like mold and stink! This is not suitable for anyone to stay who are visiting from the US or aboard. Not Recommended.!! This place needs to be investigated. It's build like a cave. Ratchet and ghetto! If you are looking for the perfect ghetto get-a-away, this is the place for you. Nobody is at the front desk to greet you. I stayed there for 5 days and not one time I was able to speak with management. Thank God I use to live on the Island and know my way around. This is the only reason I stay for duration of my stay. Just needed a bed to sleep during the nights. The security guard/grounds keeper handles all transactions. I would have concerns about being attacked or rape if I was a female staying there. There is no welcome package or information provided. The bathroom is horrible. The shower curtains are only 2 clear liners they use for curtains. The front areas are filled with local vendors and you have to fight with them for parking. Seem like they nailed a piece of plank wood on the wall, that that was used for the head bead. No closet and no safe. the hotel is just horrible!! Nothing like the picture they advertised on the internet. Please do not stay here!! This hotel seem more suitable for human trafficking than anything else. This was not a pleasant stay at all.

From the moment of making our reservation, this hotel was very accommodative. Provided extra information on the Jamaica Carnival - thank you Farah! Monique was very professional in chec king us in. The ladies in the Housekeeping Department were very great & attentive to our needs. Paulette went above & beyond to ensure we had all we needed for a great trip! Kudos to all! Keep on striving for excellence!!!

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

Customer service was friendly and professional and very helpful. The room was comfortable and relatively clean but the floor and carpet was not swept or vacuumed, sheets and blankets smelled like crap but looked cleaned. Restaurant was great for breakfast which was a mixed of Jamaican and American style breakfast. I did not take advantage of the pool or the gym so I can’t give a rating but overall it was a pleasure hotel. I would book this hotel again.

This is a good hotel in a good location. It's bright and clean, well appointed and comfortable. The rooms are spacious with good bathrooms, good quality carpet and amenities. The dining room is open and bright, clean and spacious. The food was really good for a hotel, at reasonable pricing. The staff was always pleasant and helpful and there is an onsite taxi service. The driver will take you where you want to go and wait for you if you ask. It's very convenient. Close to a grocery and pharmacy and across the street from a great people's park.

Hotel was absolutely amazing, the staff where so friendly and helpful and very professional.. my brother missed place two fifty pound notes that went under the bed.. we only knew this because our room attendant found it whilst cleaning our room… she left the money on the bed with a note..big respect and one love to Monique our room attendant🇯🇲…Also the food and service was above and beyond, big shout out to Rok hotel I look forward to coming back..