Guest User
October 29, 2023
First impressions count so they say. Unfortunately our after hours arrival showed how true that is. We had advised the property during business hours that we would not be checking in until mid evening. We had endeavoured to use the after hours checkin link, but that didn’t work, we kept going round in circles. So we followed the “on arrival use the intercom to connect with after hours checkin staff”. This we did, the customer service person had a few attempts to remotely open the door to allow access to the key safe in the lobby. Once access was achieved, the envelope with access cards, room number and parking instructions was obtained. We were asked to open a door on the left of the main door, there was no card scanner there, it was an emergency exit. The logic around opening the emergency exit failed us, so we abandoned that. We asked for directions for the car park entry but our customer service person was not able assist. So, we went through the checkin envelope information and found the car park entrance at the rear of the building. This checkin process probably took 20 minutes. The room was clean, compact, with a comfortable bed and a modern bathroom. The shower/bath had very high sides so probably not easy for guests with mobility issues or for families with small children. Great view over the beach, and a good location. Breakfast at a local cafe was included and this was quite adequate with a small but varied choice of dishes. The pool and spa was clean and well maintained. Complimentary pool towels would have been nice.