Hampton Inn & Suites Kingman

This is the perfect hotel. It has a wonderful breakfast. Parking is Free.

I did all the right things in making this reservation. I booked directly--not through a third party. I booked well in advance and paid extra for a semi-flex reservation. I checked in fairly early (4:30pm). I am a decades-long Honors member. The result: I got the worst room in the house. In 100 degree heat, I have two large air conditioner compressors right outside of my window, at window level, cycling on and off, day and night. I complained to the desk clerk who didn’t seem interested and denied that there was a problem. Then, with a mostly-empty parking lot and still not 5:00pm yet, she said that everyone had checked in and they had no other rooms. I asked if I was expected to pay first rate prices for a third rate room. The clerk simply said yes. I called Hilton and they tried to help, but the hotel management refused to do anything. They haven’t even been willing to admit that that there was a problem nor have I heard a single word from hotel management. Not one. As far as the hotel and room, there are pros and cons. I gave them two stars because there are positives, but the indifferent staff and uncaring management combined with a bad room design have tainted our stay such that the rest doesn’t matter. It’s one star service at a five star price.

The hotel is being renovated, it definitely will modernize the hotel. We had one of the updated rooms, spacious and well equipped. The swimming pool deck and hot tub definitely needs updating yet. The staff were friendly and very helpful! The 24h coffee service in the lobby is convenient. Shopping and fast food restaurants are within walking distance.

Window coverings did not block the light. They put us next to the noisy street.they blew me off when I called reception. Door to room is hung poorly, i can see the hallway. Heater is noisy and adds to the noise. Never again for $200 a RIPOFF