Home 2 Suites by Hilton Kingman

The service attitude of the front desk staff is very good and responsible, but the room we live in should be a pet-friendly room, the carpet is full of pet feed, the bed is also full of pet hair, when we first checked in, there was a dishwasher and tableware being washed , I had a reaction with the front desk staff on the night shift. She took pictures and changed the bed sheets immediately, but she didn't give the discount she said she would give。

everything is great at this hotel. Service was also good and breakfast was excellent..

I stayed at this Home2 Suites on Aug 8 for an evening. Our room was disgusting. Upon just opening the door, a horrible odor came out of the room. After entering, we immediately went back to the front desk to get a different room. Naturally the hotel was sold out with no other rooms available . So we were stuck staying in the disgusting room. The only thing the hotel was willing to do was give us a spray to hopefully help the situation. It did not help at all. It was clear the smell was a result of pets being in the room. If a hotel is going to allow pets, you need to modify your cleaning approach to account for this. We will certainly not be coming back to this hotel again. Note I attempted to contact the hotel management on multiple occasions to see if they would attempt to make the situation right and they couldn’t be bothered to respond. Unlike you like intense, dirty animal smells, I would avoid this hotel.

Always our go to hotel when visiting family or driving through Kingman. John at the front desk is always a pressure to see and speak to when we are there. Rooms are always clean and nicely chilled. We will be there again soon and can't wait to see you guys again.

We stayed one night as we were just passing through. Our room was clean, the bed was comfy and also the room was huge. Breakfast was delicious! We had the premade sandwiches. I would request a room not on the highway side as it was a little noisy. Just an FYI there is no conditioner in the shower.

I arrived around 2100 hours after driving through the snow, wind, sleet, hail and rain. I always know I can count on any of Hilton's properties as a Diamond Member and I try to use Hilton as often as I can. I checked in through the mobile app and requested the digital key. After waiting for a time, I never got the digital key and went through the front desk to retrieve an actual physical key card. After getting into my room, I noticed that I was charged twice for the same room (apparently when I checked in through the app and got the physical key it charged me again). After reconciling it with the front desk, it finally got handled. The room was quiet, clean and comfortable. No complaints there. I slept well and the amenities of the room was wonderful. Upon checking out the following morning, I packed up the car for departure and decided to eat breakfast before I headed out. I was very disappointed. The juice dispenser offered 2/4 juices with a handwritten note taped to the machine stating "Apple + Kiwi out of stock. The omelets were individually wrapped in foil and was severely burnt to the foil that you couldn't peel the egg away without shredding the omelet apart, it was so brown and burnt. The "fresh fruit" was severely bruised and brown, oatmeal was significantly watered down that it didn't taste like oatmeal; there was no other protein or handheld sandwiches of any kind that was offered outside of the "omelet crisps." Everything else was bread or some sort of sweet bread. I was better off getting breakfast at McDonald's. I was very disappointed this time around as I've stayed at this property twice before and was not disappointed then. By far, this was not up to Hilton's standards. Upon checking out the front desk clerk gave me 2 waters "for the road" for a lousy breakfast!

I reserved this room in order to have a bathtub, which are getting harder and harder to find in Hilton hotels. This was a comfortable bed, lots of space, small kitchen very adequate for a short stay, water was barely hot enough on full hot but acceptable.