The Fenwick Hotel

Had a lovely carvery with my family of six. Great choice and taste though the Yorkshire puddings were flat . Venue and staff were excellent Fiona and Jack.

What an amazing dining experience we had at The Fenwick Hotel. We were there celebrating a 90th birthday and the staff and restaurant could not be more accommodating. The service was fantastic and food was delicious. We will definitely be back to dine again. Highly recommend.

We chose this hotel as we planned a visit to the boat museum in Irvine & the various attractions in Burns country, the accommodation was excellent with very friendly & helpful staff who varied in ages & the youngsters were amazing & well done to them, a large restaurant with a varied menu was a welcome end to a few perfect days, it’s very close to a busy road but the glazing & insulation eliminated traffic noise.

Great service. Staff were attentive and informative. Nothing was to much trouble. Food was fantastic. And great selection of dishes. Really lovely atmosphere. The carvery was so enjoyable. Would recommend to friends. Will definitely be back

Our overnight stay in our room and food was good, however there has been a decline in the service delivered since new owners took over. Following a face to face complaint to the new owner/manager, he failed to deliver his promise of investigating and come back to me. I have had to chase the hotel on many occasions to get a response and after my final contact, I received a very general email, typed by anyone. The manager couldn't be bothered seeing through a complaint, couldn't care less !! (Issue - hotel booking via myhotelbreak, hotel called us 7pm next day to say no rooms at that level - after 17min telephone call, they put us in a family room and charged us an extra £5 - yes 17min call, told to go elsewhere if not happy and then got a room all for an additional fee of £5 !!). I would expect new owners would not want such bad customer service for £5. But YES it seems they did as they could not take few minutes to see through a simple complaint. After 3 weeks and us chasing them, we got a basic email and the offer of the £5 back. GREAT CUSTOMER SERVICE - NOT

Just back from an overnight at the hotel. The staff were all lovely, cocktails delicious and an amazing breakfast. The thing that let it down was the room. The bed was mega hard and only one pillow was provided. The tv was ancient, no smart tv so you can watch netflix etc. The room itself is dated and needs updated to match the rest of the hotel. I know it's just been bought over so im sure that will be on the list. Once the rooms are more modern I would definitely rerurn!