The Lodge Luxury Resort at Lake Harmony

The Excellent and the good: Location is wonderful. We got lake view rooms and they were peaceful, beautiful and amazing. The facilities are great. The arcade, the theater, the sand and the lake beach are a lot of fun. The place comes alive on the weekend and they had live music on Saturday. Tuesdays and Wednesdays are quiet and enjoyable in their own way. The hot tub was fantastic until our last day when someone put bubble bath into it and we couldn't get rid of the soapy foam completely when it was our turn. The staff are very nice and helpful. The not so good: We stayed in the split rock lodge and they employ skeletal staff in that building which means you won't have daily room service. The housekeeping staff only replenish supplies and linen if you ask, but they don't actually clean the room if you ask them to. The breakfast was good, but it got boring by our fifth day as they had the same fare every single day. There is no laundry dryer in split rock lodge and you have to take your wet clothes to a different building one mile away. Overall: Overall, it was probably good value. We had an amazing time in spite of some inconveniences.

Beautiful view but Shocking Someone got into our room while we were all sleeping and put a breakfast plate inside the room. Scary and not acceptable! We didn't ask for any breakfast. We were shocked. The door was closed.

Overall good Staff were all very nice. Restaurant on direct property was closed. Was difficult to find and once we did, needed to go to other property location to check in. Would have been helpful to know that before. Pool heater wasn’t working. Hot tub was good, room was clean, breakfast was good. Beautiful view of lake. Overall good, just seems like the property could use a little upgrading

Everything was clean and nice!!!

Absolutely terrible communication between staff and guests particularly front desk staff being extremely rude unprofessional and nasty. Absolutley no accommodations were done during a snow and ice storm leaving the parking lot and surrounding roads like a sheet of ice leaving people stranded. Security offered to transport guests in their own personal vehicles and if the guest said no to it being or they felt unsafe the staff accused them of refusing transportation taking no accountability that this buisness was unprepared for a storm they knew about well ahead of time. Highly disappointed and will never return

Extremely disappointed! Checking in was a hassle! We struggled to find the correct location since the address listed on ******* wasn’t the actual check-in spot. Instead, we had to drive around the courthouse to find it. The safety of this place is highly concerning! The room door wouldn’t lock, and we had to barricade it with chairs while traveling with our two kids! Being a Pocono Mountain resort, they should be prepared for snow, but that wasn’t the case. We had to slide through the snow just to reach our cars. The front entrance wasn’t shoveled or salted, and neither was the parking lot. Many guests, including us, were stuck trying to leave, with cars slipping down the hill. One even crashed into the trees!!! When I called the front desk for help, they said they are aware of the situation and they were working on it! This was at 11 AM by checkout time and nothing had been done!!! It’s unacceptable ! They didn’t prioritize guests safety, especially families traveling with children!!!