Guest User
July 26, 2024
The hotel is dated (even though it is not that old) and the food and beverage, particularly at the pool and beach, could not have been worse. It certainly should not keep its 5 star rating. On our first day at the beach, they gave us fruit with mold on it. On the second day, my wife ordered lunch at the pool and the waiter never showed up again after dropping off the food. In fact, after an hour of waiting, my wife finally flagged down another waiter for the check and then he flaked so my wife ended up leaving without getting a check. At checkout, I asked them to bring up the itemizations for that bill and, of course, the waiter gave himself 20% gratuity which I told them to remove out of principle. I received lip service from the front desk, but they did not try to fix the issue. Finally, there was a mildew smell in the hallway next to our room. We get that it is humid at the beach, but they should have a better dehumidifier system, particularly, for a so-called 5-star hotel. I’m not sure if they just have issues finding good staff, but the service in general was very slow and they were not attentive. This was across the board at all meals. We do not plan to go back.