AKARAPATTANGKUL
October 18, 2024
The hotel is clean, the location is good, the room is quite spacious, the receptionist is polite, but Trip did not inform the hotel about the late check-out privilege, we had to inform the receptionist later, and they did not seem to know that we had the late check-out privilege. Trip should improve the notification system for the privileges, not just informing the customers that we got it but the hotel did not know about it. It was a waste of time to inform them. The hotel should improve the manners of the supervisor technician who came to fix the lights, he wore shoes when he entered the room until he reached the middle of the room, we had to tell him to take them off first, he did not even apologize, and he came to change the light bulb by the bed that made a noise, everyone who stayed there could hear it. Another technician who came there could hear it but he was the only one who did not, he said it was a noise. When he explained that it was a noise from the switch that made a squeaking sound like a frequency, he made a displeased face, acting like everyone who stayed there heard it, even though everyone could hear it. It took a while for him to agree to change it, it was like he was trying to ignore the annoyance, but the other young technician was much more polite.
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