Bungalows Key Largo - All Inclusive

The bungalows provide comfortable, cozy rooms with serene ambiance and well-maintained decor. Guests appreciate the outdoor amenities and the stunning sunset views from the central location.

I had a very disappointing and painful stay at the Bungalows. At dinner on our first night, we were seated at a table on the rocky beach area. As soon as I sat down, my chair fell backwards into a hidden hole in the sand, and I landed on the rocky ground. My arm and elbow were badly cut, bloodied, and bruised. Another guest helped me up and said that the exact same thing happened to him in that same chair shortly beforehand. As such, the staff knew that the chair was in a dangerous location but still sat me there. I spoke to the manager, Cynthia Costa, about this incident. Cynthia was shockingly rude, unapologetic, and cold. She blamed the incident on unpredictable nature of the sandy ground and did not offer anything to make things right. I asked her for my wife and I’s spa treatments to be comped in consideration of the incident. She offered to comp just half of the spa treatments, which I found unacceptable. She claimed that the owner would need to approve a full refund of the spa costs. I asked her to speak with the owner about it, but I never heard from her again. Aside from this horrible experience, the resort is generally overpriced and understaffed. Most of the staff are very friendly and the grounds are pretty. However, the food quality is poor, there is a lack of staffing, and the amenities are lacking. It is not worth the hefty price.

We loved our 7 night stay! The food was amazing, the beds were great including down pillows etc. Drinks were top shelf and fabulous. the resort is beautiful and the staff (waitresses bartenders etc are the nicest people and just want you to have a great time) With that said, I know why people complained about additional items, tipping etc... and it all falls into one place - the only negatives I found were solely done by front desk and those answering the phones. These folks need training on customer service. I did find that if you questioned something they blamed it on someone else etc. They didn't return calls and had no real knowledge outside of whatever it says in their limited handbook. Really they just need training on customer service and being the first voice you hear at this resort - my guess is they haven't or it was just bad training because I sat and listened to them answer questions from guests and on the phone and it was pretty bad. When I asked about something on my bill, she immediately blamed the crew on the boat. That is not what you want to hear from the person in charge of your bill. Also when I called them with a question from my room, she said would would check and call me back and never did. when I made my reservation they had no clue about car services, taxi's, sea planes etc. So I will help you here - if you are coming from Miami please use GOPRO car service - they were amazing, lovely cars and extremely accommodating. (the service the front desk told me about never returned my call), there are sea planes but the front desk didn't know much, then said they would send me info and never did. So once again, the front desk and those answering phones are the only issue I found as a negative and considering how great the hotel is - I would let it go and just hope at some point the Johnson family who owns this hotel will read our reviews and audit the front desk staff to get them the training they need for front of house.