Reefhouse Resort and Marina

Excellent resort. Miguel was terrific

Great place. Elevators a bit slow, but good experience.

Stayed at this hotel for short family trip. Very clean, very nicely laid out complex. Older facilities that are well maintained. All water views. Great pool and beach area with cabana bar and waiter service. Very friendly hotel staff, not one surly person. We took a chance on this place because of good reviews and it exceeded expectations! Great value for price, location. Recommend!

Stayed here for a long weekend with my husband and daughter in August. The pool and beach area had lots of seating and a cool vibe with beachy music. Carlos at the pool bar was super attentive and we loved the lights and firepits on the beach at night. There are 3 restaurants along with food you can order from the bar. Every room has a spacious balcony. It was a great spot and would stay there for sure again!.

I booked a Bayview room. We were the first to arrive out of 14 people in our group. My room was on the 2nd floor near Gus Bar and Grill. I couldn't see the bay, only the area with the Jet skis. I called the front desk to see if I could be accommodated for what I paid for. I was told no. I understood the NO at that time.Now our family and friends are starting to arrive almost 2 hours later. 2 rooms that were booked as basic no balcony were upgraded to a balcony. The kicker for me was another basic room was UPGRADED to a 2 Bedroom suite room 100.. The rooms are old and outdated. The pool bar staff Carlos and Roderick were amazing! Now it's time to check out. I reviewed my bill and noticed that there were 2 additional charges on the bill. I questioned the first charge, and the lady was like, "That's what you ordered at the bar. I attempted to explain that I didn't order any drinks from the pool bar, I only had food. She pulled receipts for that transaction and realized someone had used our info she removed the charge. The second charge was also removed as it wasn't ours. The young lady's attitude went from polite to unpleasant. This was our 2nd time staying at this property. As the birthday girl likes it. But this is our last time staying here.

If I could give this resort more stars, I would. Our stay here was an amazing few days of top notch service, friendly & accommodating staff, nicely appointed rooms & a beautiful, well maintained property. The pool & beach area has plenty of seating, helpful staff & tiki guts if you prefer shade. On site dining is exceptional. Highly recommended. We will definitely return.

Pros: The resort is beautiful. The staff is wonderful and work hard. Thank you Miguel for your bar service and attention to detail - it did not go unnoticed. The weather was perfect. The water in the pool was nice and cool - cloudy - but expected with that many people wearing sunscreen and little children that never get out of the water ALL day... The beds are comfy, pillows are OK. They keep the beach cleaned. Jet ski staff - great Navy veteran working there - thank you for your service and he gave un a few extra minutes. Food is good poolside. Service is prompt. Lots of parking. Towels are soft. Cons: Water pressure is non-existent. Housekeeping is slow and inconsistent. One trash can not nearly enough in the room. The one bar that is open after the pool bar closes is a joke. Entertainment? Thu-Fri-Sat starts at 7:00 until 9:00 but there is nothing else happening. They don't have music unless you want to hear resort music that you have heard all day long on repeat. There is no late food service as the kitchen closes early. One bartender - I think her name is Victoria - was overly rude and condescending towards guests. She complained that she was overworked and hadn't had a day off in over a week.... We booked a snorkeling trip - had to drive off property to get to the boat. They should offer some sort of discount for that inconvenience. Our first reef was outstanding with tons of fish and sea life to see. The second location - why did we even go there. It was sea grass and sand........ I talked with others that were on the trip and they displayed their displeasure with his selection as well. Apparently he was taking advice from his wife that was on the boat. Every time we went into the lobby to snag a few cookies - the same tune - "all the kids came in and took them all" Why didn't they stop that? Same think happened with the popcorn machines... First two drinks per guest amounts to a small split of warm bubbly with plastic flutes??? All in all our stay was very enjoyable but at that price point - we expected excellence and got standard.