Butler Arms Hotel

Ok so the weather was horrific but when you're staying somewhere a lovely as this it doesn't seem to matter! Our room - 508 - was the only one with a balcony and it had stunning views across the bay to the mountains. The room was immaculate and so comfortable with the plushest carpet, fireplace, sofa, huge tv, very comfortable bed, welcome chocolates, water, bathrobes & slippers. The staff were all so lovely both before and during our stay. Breakfast was really good and dinner in the restaurant was absolutely delicious - such a mouth-watering menu! There's a big car park around the back with plenty of free parking. Overall, just the perfect hotel and we can't wait to return when hopefully the weather is better! Well done everyone and keep up the good work!

We recently returned to this hotel after four years, and found it hasn’t changed at all and not in a good way. From the moment we arrived, it felt like the place had been left behind. The exterior had overgrown grass, the windows were old, and a dull atmosphere. Some bright flowers would go a long way in making it feel more welcoming. Inside, the hotel was very quiet and felt rather tired overall. For €285 a night, we were expecting more in terms of comfort and ambiance. The rooms did not live up to the hotel’s 4-star rating — they were functional but looked old and were not up to a standard you’d expect at this price point. After returning from a lovely evening at Mick O’Dwyer’s The Villa, we hoped to have a nightcap at the hotel bar, only to find that both the bar and restaurant were completely closed, lights out at 10:30pm. We were directed to the Fisherman’s Pub instead, but we didn’t like the vibe there and ended up leaving. On a positive note, breakfast was very good and the staff in the restaurant were friendly and professional. Breakfast is made to order, and the food was fresh and tasty. However, there were no extras such as fruit, yogurt, or cereals available that we could see, just the main meal from the menu, along with tea/coffee and juice which was by the entrance. The location and view from this hotel is second to none, however, the hotel is lacking something. We had fond memories of our previous stay, but this time our expectations fell short. The hotel has potential, but it needs investment and attention to live up to its rating and pricing.

Stayed there last night with my partner. The bed and the pillows were comfortable, shower was good, overall the room was cleaned but there were few stains in the carpet (I guess it’s just old). There was a very old hair dryer that didn’t work very well. The bar and the restaurant were nice. We had dinner at the hotel, my starter was lovely, however the main course was not good ( I had the seafood chowder, it was just a tomato soup with 2 little pieces of salmon. Breakfast was disappointing. My partner and I travel a lot around Ireland, we have stayed in other 4 starts hotels that were absolutely amazing for a little less price, so when he paid 250 euros for a double room, our expectation were high. I would not complain if the price was lower, it’s just not worth 250 euros.

This was possibly the worst eating experience I’ve ever had. A party of 4, lovely round table at the window, but that’s where the joy ended! The Chowder looked like a bowl of Beef Stew!!! The Squid Starter was good. We had 3 chicken mains, ok but nothing remarkable and I had baked salmon. This dish was DIRE. Burnt skin on fish, burnt mussel shells and presented with a blob of potato mash in a bowl of brown broth? And all topped off with 8 potato wedges???

We had a fab day playing Waterville golf course followed up by a great night in the butler arms hotel . Such friendly staff and beautiful rooms. I love the sea view, the hotel is spotless really comfy. Excellent reception staff helpful and knowledgeable about the area.

The Butler Arms is well located in the Waterville waterfront. The hotel and rooms was beautifully decorated. The attached bar offered great food and drinks at reasonable prices. The breakfast menu was extensive and the food delicious. Highly recommended.