Days Inn by Wyndham Kerrville

The room was extremely clean and comfortable. Sunny was friendly and helpful. Breakfast was good but it would have been better if a couple of fruit choices were available. The one thing the room needed were tissues. I would stay here again.

We booked with this hotel because they accept pets. The couple that run the hotel are very friendly and sweet. We arrived early and they let us check in early, which was convenient. We slept well and found the premises quiet. No bugs or roaches seen at all. The shower had good pressure and was nice and hot. The breakfast was good, cereal, muffins, juice, coffee, a hot waffle. Overall, it was good quality for a fair price.

The room was unclean and unsafe. The towel racks were rusty and there were hairs on the tub that dripped all night. The sink had no drain plug and the tub surround had a big hole that was repaired with rubber cement. The light fixture had only one working fluorescent bulb and no cover (a safety hazard).

We recently had an unexpected overnight stay and selected this hotel based on the assurance of a King-sized, non-smoking room. However, upon arrival—which was mere minutes after booking—we encountered a few challenges that impacted our stay. Firstly, there seemed to have been a misunderstanding or a last-minute change regarding our room assignment. Initially promised a King bed in a non-smoking area, we were allocated a Double Queen room designated for smokers. This was particularly surprising as the change was made upon our check-in, with visible alterations to our room number directly on the key card. Interestingly, the room we were originally slated for appeared unoccupied and matched our initial non-smoking request. The condition of the room provided was notably below the expectations set by the hotel’s description of their accommodations. Despite claims of recent renovations, the room bore signs of significant wear and tear, including cigarette burns on various furnishings and issues with the curtain's functionality. The pervasive smell of smoke within the room was overwhelming, affecting all our belongings and requiring extensive cleaning efforts afterward. Additionally, the level of hospitality and service encountered at check-in was unexpectedly brusque, diverging from the standard courtesy typically extended in the hospitality industry. This, coupled with a discrepancy between the stated checkout time at the front desk versus what was communicated in our booking confirmation, added a layer of confusion to our stay. While we understand that miscommunications and last-minute adjustments can occur, especially with close-to-arrival bookings, the overall experience highlighted opportunities for improvement in customer service, room quality, and adherence to booking details. Our hope is that this feedback serves as constructive insight, aiding in enhancing the guest experience for future stays.

Front desk help was exceptional. Very courteous. Very professional. The facilities were nice and the room was clean. We didnt get a chance to do breakfast but we are looking forward to it. Tv worked great.

The breakfast left something to be desired, but the hotel staff couldn't be beat. The room was small and plain but clean and well-maintained. The air conditioner worked and the hit water was hot. I would stay there again.