Guest User
December 29, 2022
The staff was polite and helpful. Our stay concerned the junior suite. The room size was good as well as the room was clean. However, there are some points which I consider important to mention. First, upon arriving at the room, the person in charge informed us that the floor had swelled due to humidity and they had not had time to fix it. This caused a problem in opening the door as one had to push with one's full weight to be able to open it. What struck us is that despite the existence of this - serious in our opinion - problem there was no hint of a better price in the final bill. In hotels of this level, such mistakes are inexcusable. Moving on, while the bathroom was very large, the toilet space was very small so you couldn't get in comfortably and had to fit. The shower area could easily be a little smaller so that the toilet area is more comfortable. Also, one of the windows was broken and stayed on the recall option even when we opened it normally. Finally, regarding the spa, the pool water was too hot to the point where it was unbearable after a while, and the massage was average. All comments are made in a good mood as we believe that this is a nice hotel with great prospects and it is a shame that its image is "spoiled" by such things.
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