Kentisbury Grange

Really lovely stay here. Staff were friendly, helpful and worked together well as a team which shone through. We stayed in a cottage room in the garden which was well appointed, clean, spacious and had an outdoor verandah area for sitting. It was peaceful and well maintained. Other parts of the grounds were not so well kept but as a whole it was fine. A little off the beaten track but the food was excellent and generous so no need to go elsewhere.

I was lucky enough to be staying there for work purposes. Beautiful room. Friendly and professional staff. Great dinner and breakfast. Would stay again and would love to take my family.

Fantastic setting with really well finished, self contained units comprising of the bedroom with sofa and vanity table. A fridge was provided with mini-bar items. A few too many spiders for my liking but we were in the countryside. Some work had been carried out on the bathroom ceiling but a patch job had been done to cover it. The bed was comfy, shower was great and the breakfast in the restaurant was top notch. I can imagine how lovely this would be to stay at in the Summer.

Fantastic stay, not to miss out on! Beautiful place to stay with really professional and super friendly staff. The whole place feels relaxed and really well thought out. Brilliant food, lovely accommodation. We had a great time! Only problem was the very thin duvet but I’m sure if we had realised before bedtime and told them they would have changed this for us. We managed by turning up the heating a little and sleeping in jumpers. Highly recommend this spot for anyone, honestly it’s brilliant!

We stayed on an offer in January and first came here in 2022. I'd read some of the reviews about falling standards and can confirm this is sadly the case. They are totally rudderless, and you wouldn't even know if there even is a manager, and if there is, they need replacing as they are way out of their depth. It's such a lovely place with immense potential but let down by zero leadership. The cottage suite was amazing, clean, and comfortable. However, when it came to a shower in the morning, it was stone cold. We went to breakfast and mentioned it, and they promised to get someone to look at it. Take something warm to breakfast as they had no heating on and being like a barn, and as it was January, it was freezing. The dinner the night before was very nice but breakfast was dry and clearly been out for ages. The mushrooms resembled bits of dry plastic. By 10 a.m., a young lady informed us the thermostat was broken and that we could use another suite to shower in. Considering we had to checkout and move on and the thought of changing rooms, we declined. I mentioned again at checkout how disappointed we were at having no shower facilities and no offer of any discount. When I got home, I noticed they had charged me twice for dinner the first night. I'm not one to write bad reviews without bringing issues up at the time. Therefore, I wrote an email for the manager mentioning how nice the suite was and dinner, but we would expect a shower to be working in our room. At the same time, I mentioned the double charge. I've never come across such awful customer service as I had the double charge refunded, but my complaint was totally ignored. We live 30 minutes away and are locals, but I implore you to look elsewhere. For the prices they charge, they are not at that level. It used to be amazing with their own reception for those staying. Now you have to stand at the bar, which is also the check-in, and it feels more like a B&B welcome now. I never saw anyone other than young female staff on duty and no one who was in charge. I've never had a complaint ignored before, and they clearly read it, as I was refunded my double charge. I implore you to take note of recent complaints about it not being the place it once was and book elsewhere. Places like this where we spent £250 for 1 night simply don't deserve it. They had their chance to acknowledge my issues but decided to totally ignore me.

Lovely place and surroundings with very friendly staff. The garden studio was lovely. The only couple of negative points I had were: the blinds and window areas were very dirty with cobwebs in the window area near the bed, so I didn't open the windows. The room smelt like dogs in places. I'm aware pets are allowed but I thought a thorough clean would take place before the next guest. It wasn't great for my asthma symptoms. Apart from this, it was all fine :-)