Kentisbury Grange

The whole experience was a perfect blend of outstanding service and tranquility. The large well appointed lodges were extremely clean and comfortable, surrounded by a variety of trees providing shade and a unique feeling of being in your own personal space. The staff were really friendly and nothing was too much trouble. The restaurant offered a wide selection of meals or snacks to suit your personal tastes.

When visiting North Devon, this is a must visit. Beautiful hotel. Welcoming. Great service. One truly relaxes and feels special. Breakfast was a real treat. No mass production here. Details and care with every dish ordered Sunday carvery - go for the vegan option if you want something different. Amazing giant Yorkshire pudding , filled with camembert. Absolutely delicious. Unique to this gorgeous establishment.

Beautiful garden areas and our room in the main house was comfortable, clean and tastefully furnished. Staff very helpful and breakfast good. Check in not until 4pm and then check out at 10am; would be nice if extended. No hot water in the morning (also heard two other rooms report this issue) which spoilt an otherwise enjoyable stay.

Really lovely stay here. Staff were friendly, helpful and worked together well as a team which shone through. We stayed in a cottage room in the garden which was well appointed, clean, spacious and had an outdoor verandah area for sitting. It was peaceful and well maintained. Other parts of the grounds were not so well kept but as a whole it was fine. A little off the beaten track but the food was excellent and generous so no need to go elsewhere.

My wife and myself booked a 4 night stay in one of the lodges in early March. Let me start with probably the only positives, the grounds are very nice with a tranquil lake and the location is good for travel to Lynemouth, Barnstable etc. Now the negatives, the lodges were probably very nice when new but are now in need of some refurbishments, issues with our lodge included, entry door badly sticking, blinds were either broken or missing, carpets dirty, cooker hood not working, a loud fan in the kitchen was on permanently, oval toilet seat stuck onto rectangular toilet, internal doors and floors badly marked, radiator stained. Perhaps the major negative was that the staff, although outwardly friendly were totally out of their depths (as mentioned in earlier review). Unfortunately as a result of an issue at home we had to curtail our stay by one night. On day 2 we notified reception that we needed to leave a day early and we were told to hand our keys into reception and they would sort it out. This we did but the receptionist said that he could not process the one night refund as they had a new card machine and he did not know how to do it. We were told that his Manager would be in at lunchtime and he would get her to ring me to sort it out. No call so on the evening I rang and spoke to the Manager who said that she did not know how to work the machine and would need to speak to her Manager to arrange it and that she would call me back. After 2/3 days with no call back I rang again only to be told that her Manager had refused a refund as we had not given 48 hours notice ( although we had). I asked if he could call me to discuss. Another few days passed with no call back so I rang again and was told that I had not had a call as he had been busy doing the cooking !!. I was told however that he would be calling me. Surprise surprise no call !!

Fantastic setting with really well finished, self contained units comprising of the bedroom with sofa and vanity table. A fridge was provided with mini-bar items. A few too many spiders for my liking but we were in the countryside. Some work had been carried out on the bathroom ceiling but a patch job had been done to cover it. The bed was comfy, shower was great and the breakfast in the restaurant was top notch. I can imagine how lovely this would be to stay at in the Summer.