Kent County Hotels with Bars

HORRIBLE!!! Avoid this hotel at all costs. After a long day of travel with our 9 year old son we arrived at the hotel at around 11:30 pm. Our flight landed just after 11pm. We had a confirmed reservation for one night and were exhausted from a long day of travel and were eager to get a good night rest. When we arrived we noticed someone’s workout clothes on the floor outside the door of the gym in the middle of our path. We circumvented the dirty clothes in the floor and we arrived at the front desk and told the gentleman we had a reservation. He told us that there were no rooms available despite having a reservation. He told me it was my fault for not checking in earlier and that my reserved room had been given to someone else. He went on to tell me I would need to call and request a refund and then blamed me for booking through a third party when in fact I booked with HILTON DIRECTLY. Never in my life have I heard of this and when I proceeded to inquire he then changed his story and said he didn’t have any clean rooms available. I asked if I could speak with a manager who emerged from a back room. He rudely sat at the computer and told me that he in fact had a room after all. After arriving in our room exhausted and exasperated we found a filthy room with a disheveled bed, crumbs on the floor and a smell that was like a stomach churning combination of beef jerky, maple syrup and vomit. My 9 year old son asked if we could sleep in the car instead and my husband and I considered it. I will NEVER stay at another Hilton property. What a nightmare.

I stayed at this hotel for a recent bridge tournament. The staff couldn't have been nicer or more accomodating. Requests and questions were addressed promptly and graciously. The room was vey comfortable. Whoever designed the latest upgade knew what they were doing. The room was bright and spacious and the decor was attractive and restful. The shower was quickly hot and had great flow. The bed was very comfortble (no morning backache!) and there lots of outlets for charging my many devices. There were also some little touches that you don't always find any more -- a fridge in the room, a table and chair combo for snacking or writing, an easy-to-use tv with lots of channels. The location is convenient to the highway and to many restaurants -- altho the food in the hotel restaurants was very good. Minor complaints -- the shower floor was a little slippery (altho there was a handrail) and the AC was noisy. All in all, a great stay!

The rooms were clean and spacious. No issues with the sheets, towels, or beds. It was a little on the dim side in there. Definitely could use a little more lighting. Staff was friendly and helpful. When we arrived, the local ISP was laying cables in the area and therefore all systems were down. Internet and TV weren't working at all. The staff did their best with the situation and got us checked in as quickly as they could. Still, it would have been nice to have the price adjusted given that certain amenities were unavailable. Not the staff's fault though. The breakfast was OK, but the breakfast area could be organized a bit better. It became crowded very quickly and there was no flow, so everyone just kind of dodged and climbed over each other to get at it. We ended up going out for breakfast. It's located away from main traffic in the area in a side road that's pretty quiet, so that's good. I'd stay here again the next time I visit Providence.

We encountered Gina tonight at The Loft. Her service was amazing!!! I’m so glad that we stopped for a night cap after such a long day of training. She made the exact drink I suggested even better than the original. Thank you Gina for making our night the best! You are one of a kind. The Loft is very lucky to have you as an employee. A very grateful patrons.

For an airport hotel, I would say that it meets expectation. We checked in with no problem and the lobby and eating area were generally clean and updated. I would say the rooms are okay if you are spending a night there, but I wouldn't jump to stay there for a visit to this area. The walls are a bit thin and there was a door between us and our next door neighbor, so it was easy to hear them at night. The room seemed to be a bit dated but it was tolerable (again for a night, not bad). The morning meal was your standard continental breakfast, but that being said it wasn't bad and hit the spot.

Very new hotel, close to the airport, the rooms are clean and spacious, and the lights in the toilets and corridors are voice-activated. There are many hotels in the surrounding area, so it is inevitable that the new hotel is not popular, and the breakfast is slightly simple.