Holiday Inn Ashford Central, an IHG Hotel

I just had to write this here to acknowledge and to thank one of the staffs who attended to me working here. I'm curently going through a hard time; hubby in ITU(on life support) and in the midst of it all we had an issue with the flooring at home so i had to move out of the house with two toddlers. The insurance company allocated this hotel for us. Not ideal place for a family with two lil ones but then it was the only option we had. Maria, one of the waitress in the restaurant made life so much easy for us even without knowing what i was going through. She suggested during our breakfast to bring my breakfast upstairs in tray for me as i never had the time to eat after feeding the kids(breakfast ends at 10am). At some point she called the room to check if we wanted breakfast as she had not seen us downstairs before ten and offered again to bring it upstairs for us. That day i got back to the hotel from the hospital 1am in the morning after visiting hubby, we were all exhausted. The kids woke up very late and i had to rush to get them prepared to go have breakfast but as God will have it Maria called in on time offering to bring it upstairs for us which she did. The receptionist, can't remember his name(chubby, average height and blonde guy) was not nice at all, kept questioning me during our stay, restricted us from eating in certain areas in the restaurant but wasn't bold enough to ask others to do the same. I also asked one of the staff the day Maria was off to please help me bring my tray upstairs after feeding the kids their breakfast as i had to go to church and later to the hospital but they bluntly refused that they can't, supposedly they're short staffed. In the midst of this difficult time for us, i must say Maria gave me hope that good things still happen and they're good people out there. The room service ladies were very polite, kind and lovely as well. Overall if i would visit this hotel again, hopefully in a different circumstances, would be because of her and how professional and genuinely kind she was to us in such a hard time. Thank you.

We were looked after in the bar by by Kyle and a lovely lady who just couldn't do enough for us.They were so welcoming after such a long journey.James at breakfast again gave such a warm welcome and explained all the breakfast to us.They were all so helpful with regards to the travel chaos caused by the ferries. I would certainly stay here again and would fully recommend whereas other IHG hotels seem very mean since the lockdown the hotel staff here were excellent! Well done to them all at Ashford Central.

Quick in & out Short distance to Eurotunnel Best fish & chips I ever had

Good but needs some bits and bobs The hotel staff was friendly with a professional attitude. A mini fridge in the room would have been nice and a toilet brush in the bathroom as well. Overall a good stay considering the air conditioning which was a big plus.

Gluten free diet catered for . Our stay was very comfortable, and pleased to see dietary requirement catered for at breakfast .

Excellent excellent overnight stop over