Red Lion Hotel Kennewick Columbia Center

While the location is fantastic—surrounded by shopping and a variety of dining options—my experience was unfortunately marred by poor service and a distressing incident. Upon check-in, I encountered a front desk staff member who was not only unhelpful but also quite rude. It felt as though my presence was an inconvenience to her, which set a negative tone for my stay right from the start. I understand that everyone has off days, but a little courtesy goes a long way in the hospitality industry. The real issue arose when I accidentally left my expensive designer bag in the closet. When I reached out to the manager for assistance, I was met with a lack of empathy and support. Instead of helping me locate my bag, she dismissed my concerns and ridiculed me for the oversight. I was told that the maids likely hadn’t checked the closet and that new guests were already in the room. I requested that they check the cameras or ask the staff, but it felt like my concerns fell on deaf ears. Sadly, my bag never turned up, and I left feeling frustrated and unsupported. It’s disheartening when a hotel fails to take responsibility for lost items, especially when they could have taken simple steps to assist me. While the location is a major plus, the service I received was far from satisfactory. I hope the management takes this feedback seriously and works on improving their customer service, as it can truly make or break a guest's experience. I would recommend looking elsewhere if you value attentive service and support during your stay.

Stayed there numerous times