Red Lion Hotel Kennewick Columbia Center

While the location is fantastic—surrounded by shopping and a variety of dining options—my experience was unfortunately marred by poor service and a distressing incident. Upon check-in, I encountered a front desk staff member who was not only unhelpful but also quite rude. It felt as though my presence was an inconvenience to her, which set a negative tone for my stay right from the start. I understand that everyone has off days, but a little courtesy goes a long way in the hospitality industry. The real issue arose when I accidentally left my expensive designer bag in the closet. When I reached out to the manager for assistance, I was met with a lack of empathy and support. Instead of helping me locate my bag, she dismissed my concerns and ridiculed me for the oversight. I was told that the maids likely hadn’t checked the closet and that new guests were already in the room. I requested that they check the cameras or ask the staff, but it felt like my concerns fell on deaf ears. Sadly, my bag never turned up, and I left feeling frustrated and unsupported. It’s disheartening when a hotel fails to take responsibility for lost items, especially when they could have taken simple steps to assist me. While the location is a major plus, the service I received was far from satisfactory. I hope the management takes this feedback seriously and works on improving their customer service, as it can truly make or break a guest's experience. I would recommend looking elsewhere if you value attentive service and support during your stay.

Right when walking in the rooms it smelled musty and dirty. the beds where uncomfortable. I wanted to check out as soon as I checked in. The ceiling where the smoke detector was had black finger prints around it was not all the way into the ceiling. Room smelled like had some sort of smoking in the room just very gross.