Name: Kempinski The One Suites Hotel Shanghai Downtown
Address: Shanghai, China
Rating: 9

United Arab Emirates

Dubai

China

Beijing

Shanghai

Thailand

Bangkok

Indonesia

Bali

Guangzhou

The hotel is excellently located with internal connection to the Dubai Mall. You can also see burj khalifer in front of you at the swimmimg pool. Enjoyed our stay and would book again in the future

The location and people are perfect. The rooms are nice. The facilities are okay. The reception were cooperating. 
I have some concerns about the brand of the hotel vs. the quality of rooms. 
I have stayed in several Kempinski hotels around the world.  This one is okay but below every other Kempinski hotel I stayed at. Here there are some comments which the hotel manager should look at such as “the shower head is fixed and not adjustable due to applying glue, dental kit is only available upon request .. )

We stayed for one night as a group of four and enjoyed close rooms on request the staff was helpful and when we told them we were celebrating my sisters graduation they didn’t hesitate to bring us a complimentary cake. The rooms are clean and the location is perfect it took us 6 minutes from our room to the mall.

Can live for a long time The room is spacious and bright

The room felt brand new after its renovation, was well-maintained, and spotlessly clean, definitely giving off a new hotel feel. While the room was a bit compact, the layout was excellent, and the glass accents helped create a sense of space. The shower had excellent water pressure, and the high-tech electronic shower curtain was a cool feature. The new smart TV allowed for easy phone screen mirroring. Room amenities were replenished promptly and in sufficient quantities. The lovely river view from the window was quite soothing. Importantly, there wasn't a hint of an unpleasant odor in the room's air, even during Beijing's most muggy and hot period in July and August – no stale smells or 'backdraft' issues whatsoever. Breakfast was pretty standard. The hotel's other restaurants were a bit pricey but offered good quality, and I frequented the Paulaner pub in the evenings for their excellent beer. Overall, it was a very satisfying stay.

Impressive looking building from the outside but a really slow check in. They had 4-5 staff members yet everything took longer than I’d expect. The room was basic and, for the price, underwhelming. In addition, the walls are marked and scuffed. One part of the wall had food stains. The carpet is stained. When we went to go to bed we found the linen was dirty. There were stains on both the duvet and the bed sheet! We called down for reception and they said sorry then sent a maid to change the duvet. I felt like good customer service would include at least having someone from customer service/reception come to check on us and the room, or calling us to check, or making a note to ask at check out. No follow up. 

Apart from this the room is a good size and felt spacious with a desk, sofa and large double bed. The bathroom also had 2 sinks and ample space for your things. The cupboards were also large with lots of hangers etc. There is a full ironing board. I was disappointed for the price (over ¥2000 a night) that even their basic rooms don’t have a coffee machine (like Nespresso etc). This seems to be standard in most hotels at this price range these days. Just instant coffee. As part of the price, the hotel included “free mini bar” which was just 1 can of coke, sprite and Fanta. All full sugar, no zero/diet. Only one side of the bed has plug socks for charging. Otherwise, there is a socket under the desk. The slippers constantly stuck to the tiled floor area which meant squeaky/sticky sounds as you walk around. I’m not sure if it was just the slippers or the floor coating but it was pretty irritating. 

The breakfast was good with a range of choices including pancakes, waffles, different types of bread, omelette/egg station, noodles, porridge etc as well as fried vegetables, salad, fruit and sausages etc. Lots of coffee machines dotted around the canteen. 

Location good if you want to go to the lake area and surrounds. There isn’t much walkable so to really take advantage you need a car , either a Didi or your own. You can rent bikes but anyone serious brings their own and cycles round the area. There are local restaurants about 1-2k away which is walkable. We had some ok local food for a good price. Disappointed not to find a modern cafe anywhere nearby, including the hotel. The coffee in the hotel was only the push button kind, like at breakfast buffets. No real cafe. 

Overall, I wouldn’t recommend the hotel and wouldn’t go back.

Yanqi Hotel is definitely my favourite hotel in this trip to Beijing. Thanks to Shirley who responded to my request for a lake view room with bathroom also facing the lake. She also took very nice family photo for us. The hotel is located at Yanqi Island and is surrounded by water. Beautiful! The interior design is also wonderful. Just can’t keep my eyes off those paintings and decorations. The corridor and rooms are very spacious. We stayed at the lake view suite, it’s beautiful. Highly recommended. We were lucky to see the sunset view at the entrance of the hotel. If you wake up early, you can also see the sunrise in the room (from the other side if the lake). On a clear day, we saw numerous stars in the dark sky. 
All staff in the hotel are helpful and friendly. They helped us with luggage, late check out , photos and others. Thanks a lot! 
Next time I will request a room on the higher floor and some rose petals decoration on the bed 😃

The hotel gave us Christmas candy gift bags on Christmas Day, which were warm and sweet. The room was comfortable and the bathtub had a view. The blue lake and white boats outside the restaurant formed a beautiful landscape. I bring my children here every year, and then walk 7 kilometers on the greenway to the Kempinski Sunrise Hotel opposite, and return after afternoon tea. It is a healthy and happy trip.

The Kempinski Grand Hotel is quite well-regarded in Shanghai, and I've always wanted to stay at this Lujiazui location. The ambiance is fantastic, the breakfast spread is extensive, and the staff strike a perfect balance of attentiveness and discretion. I truly appreciate this kind of service culture. The pool is clean and offers stunning views. I'll definitely be back! My photos, whether taken in the morning, evening, or of the surroundings, honestly don't do this place justice 😂.

Anytime I am staying in Shanghai and I am not crashing at a friends house this is the ONLY hotel I will stay at. I love the location, the room style and size and amenities!!! Perfect for solo travelers, couples, families and friends

Kempinski

Columbus

Book the best Kempinski properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Kempinski properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-ibu-dependency

@ctrip/hoh-component-context

@ctrip/trip-web-img

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

@ctrip/web-core

@ctrip/hoh-seo-richtext

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Top Recommendations

Hotels near ${{poiName}}, ${{cityName}}

Hotels with ${{facilityName}} in ${{cityName}}

${{typeName}} in ${{cityName}}

Find ${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe up to view more

Enter your dates for prices and availability of the best hotels in ${{cityName}}.

Choose your dates to see the latest hotel prices and availability.

Enter your dates for the latest hotel rates and availability.

Best ${{cityName}} Hotels

Your recent searches

The 10 BEST Hotels in ${{cityName}} ${{Year}} | Trip.com

seo-brand-page_PC_0_0_45

Kempinski properties

Top Kempinski getaways

Handpicked Kempinski properties in Dubai

Kempinski the Boulevard Dubai

Kempinski Central Avenue Dubai

Kempinski Hotel Mall of the Emirates Dubai

Kempinski Hotel & Residences Palm Jumeirah Dubai

Handpicked Kempinski properties in Beijing

Kempinski Hotel Beijing Yansha Center

Sunrise Kempinski Hotel Beijing

Yanqi Hotel, managed by Kempinski

Yanqi Lake Boutique Hotels, managed by Kempinski

Handpicked Kempinski properties in Shanghai

Grand Kempinski Hotel Shanghai

Kempinski The One Suites Hotel Shanghai Downtown