Havana Hotel

I have so many questions on how this hotel is considered a ‘4*’ hotel based on the experiences we encountered. Ill explain my reasons below. After a long evening of travel, me and my partner were so disappointed with the facilities and the service received. Two single beds in the standard room. The beds were the most uncomfortable things we’ve ever slept on. We were also only supplied with one pillow each, which was just as flat as a pancake. When we asked for another one at reception, we were told ‘standard room, only one’. The abruptness and rudeness wasnt the best start to our week stay. During our week stay, we were provided with fresh towels on one occassion, but no fresh bedding the whole time. The wardrobe door fell off. The balcony door didn’t lock (the balcony is that small only one person could sit out there). Within the whole week of staying at this ‘4* hotel’ we managed to have 1 shower, as there was no hot water. Despite bringing this to their attention on multiple times, we kept being told the same response to wait ‘5 hours; no maintenance’ or they said they didn’t understand English. Overall, no help whatsoever. The food was just abysmal. As we were all inclusive we expected to be eating at the hotel for our meals. However the selection is poor. I reccommend anyone with allergies or intolerances to avoid eating here, as none of the food is labelled so you’re unable to know what it is. The food certainly doesn’t resemble what they say it is either. You get a basic and bland choice of 4 hot dishes which is usually rice and some form of meat in a sauce or fish. And the rest is salad. The selection of drinks are also poor, vodka, white wine, red wine or beer. Which also finishes at 10pm. The entertainment provided was Turkish dancing one day a week. I felt as if this hotel had a dislike for British people. This was clear based on our previous encounters and also at the bar as despite queuing longer than others, we were served last. The restaurant staff were intimidating, and rude. This holiday was absolutely shocking and I can say we wouldn’t return to this hotel, nor recommend any of our friends or family to. The only pros for this hotel was the location which was about a 5 minute walk from shops, bars and restaurants and a 10 minute walk to the beach, and the air con.

Even it is an ALL inclusive hotel you will not feel this as properly and facts which prove that are listed below: - Wifi surcharge; - Food - on certain time you have to go for food (no snaks between): Breackfast from 8 - 10 Lunch from 12.30 - 13.30 Afternoon tea 16.30 - 17.30 Dinner 19.30 - 21.00 - Drinks - very limited range of free drinks. Free drinks include beer, wine and vodka. If you want some coctails you have to pay. - Beach - there is a public beach which is very unsefty as there are too many thefts around (it is not an exagerration). Additionally, I need to point out that it is a stone beach so very uncomfortable laying down without a beach chair, so you have to pay 15TRY per beach chair/one stay, not one day. If you go in the morning and take a beach chair for 15 TRY for 2 hours stay, later when you return again they ask to pay anotehr 15 TRY for one beach chair/one stay. - The pool swimm - its allowed to be in use just from 7 to 19, no earlier no later.