Vienna House Easy by Wyndham Frankfurt Airport

Super entspannt zum Abflug in den Urlaub. Kann dieses Hotel empfehlen! Frühstück reichhaltig. Wir haben uns wohlgefühlt!

在停車場旁邊的房間，非常吵，還不能開窗，差評。前台不好溝通，換房間不方便。大床房被安排了雙床。説是攜程平台的問題。

It's OK. At first I thought we didn't pay, but it was resolved later.

I rarely write reviews of hotels. Normally, I give good reviews by default. This hotel really broadened my horizons. It would be a shame if I didn't comment on it. This is the worst hotel I've ever stayed in. It directly lowered my expectations of the German hotel service industry. Is the service of the German hotel industry so bad? There were some small things. I thought it was okay. I didn't mention it. But now I think about it. I might as well list them all. When checking in at the front desk, someone interrupted. It should be to consult something. As a result, the person who checked me in at the front desk stopped checking me in and dealt with the person who consulted first. What's even more ridiculous is that he actually left me there. He took that person to the outside of the gate. I guess he was pointing the way. I really can't understand it. You said that if you can handle it in one or two sentences, it's okay. But he left me there for two or three minutes. What's going on? We booked a room with two beds. When I checked in, I emphasized it again. As a result, the front desk opened a room with a large bed for me, and then there were two of us. I dragged a suitcase downstairs to change rooms again. I went out the next day, but when I came back, the card could not open the door. Then I had to go to the front desk to reactivate it. She also lied to me, saying that my card was demagnetized when I put it together with my phone. My card was not placed together with my phone at all, but was placed separately. When I entered the room, I saw the person who cleaned the room. He actually put the garbage bag with garbage on our table without taking it away. Our cups and kettle were placed next to it. Then he took away the disposable slippers we brought with us. I took a photo of the garbage bag and went to the front desk to complain. The person who heard our complaint was moving things and asked me to wait for a while while he went to confirm. We guessed that she was perfunctory to us. So we waited at the front desk. Wait for her to move the things away and then move them back. After waiting for a long time, she saw that we didn't leave, and then she reluctantly ran to our room with us to confirm. What is incomprehensible is that he actually confirmed this matter with the colleague who should be cleaning the room in front of us via video. Shouldn't the normal logic be that you take the garbage bag away after taking the photos, and then confirm the disposal internally? Then we asked them to provide us with a pair of disposable slippers. What was particularly bad was that she actually gave us a pair of used slippers. They were already yellowed and had other people's hair on them. Then I took the slippers to the front desk again. At this time. She was already very impatient. She had a very unhappy expression on her face. Then she went to the warehouse and got me a new pair of slippers. It seemed as if I was deliberately looking for trouble? Finally, what was unacceptable was that I later complained through Ctrip. Ctrip's response to me was: The hotel did not find any such complaint records at all. Isn't this a problem that the hotel should reflect on itself? There is no such record? Do your employees think this is not worth mentioning at all? Are we making a fuss? It's really something I've seen!!!

After a successful vacation, this hotel is the perfect ending. The staff is super friendly, the rooms are perfect, the breakfast is more than adequate, and as a paying guest, you are warmly welcomed, even for just one night.