Hotels near Kelowna International Airport, Kelowna

The location of the hotel is very good, close to the airport, there is a shuttle bus, shuttle service, the driver service is very good, very warm

I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.

The staff was very friendly, helpful and accommodating. We had booked a room for 3 beds, but one of our friends was not able to make it. The staff was very understanding and were able to provide us with a 2 bed room. The room was very clean and comfortable.

The room was recently renovated, and very well featured. The bedroom was nicely partitioned from the rest of the space, and had an excellent bed. The wifi internet connection was quick and consistent despite having multiple devices connected. The location is a little far from the waterfront, but central to the rest of the city and airport.

Room was gorgeous and clean. Room had no carpet which I really like. The hotel room was nicer than most I've come across. I was pleasantly suprised when i walked into the room. Very impressed. I wish I had take some photos to show the room. You would not be disappointed. There was also a pizza place just next door that was reasonably priced that was quite good. I would definitely stay there again.

The rooms are large and updated, the beds are comfortable and the staff is great. So friendly and gave us extra items we needed i.e. towels, coffee, key cards and ducks :). There were 11 of us who stayed and they were able to accommodate us staying close to one another. We were prepared for the noise and all brought ear plugs. There is construction right behind the hotel and will be for a while, so prepare yourselves with ear plugs. The pool though.... It is NOT refreshing. It was about 27 degrees outside and the pool might as well have been soup. The temperature definitely needs dropped a few degrees. We enjoyed the 10% off at Ricky's across the parking lot and were really treated well by the wait staff there. There is also a Starbucks in the same parking lot for that extra kick of caffeine. Would 100% stay here again.

My wife and I stayed here for four nights on our tour of western BC. I will start with the good points of this property. The location can't be beat; right on the lake and a short walk to the beach, many restaurants, shopping, etc. The grounds and common areas are really nice and well kept. Our room was very spacious and we had a nice view of the lake. Check in was quick and staff seemed very helpful. There is a little store on site with a Starbucks which was very handy. pricing was ridiculous in my opinion: $ 5 for a donut and $ 12 for a small fruit cup? As others have mentioned, parking is $ 30 / night which is a little steep for a small town (we paid less in downtown Vancouver) and the resort fee is a joke. You have to pay it whether you use the amenities or not, so for us, our $ 80 (four days at $ 20 / day) got us two free cans of beer and $ 20 off a very mediocre meal in the restaurant. I think they'd be far better off burying the $ 20.00 into the price of the room. The disappointments: air conditioner in our room was very loud, furnishing were a bit dated and showing some age and the wifi was slow; almost unusable at times. At nearly $ 2,600 for 4 nights, parking, taxes, resort fees and one sub-par meal included, everything about your stay should be exceptional. If back in Kelowna, we would definitely consider staying here again, based mainly on location.

The hotel experience was a bit of a disappointment. Upon check-in none of my requests were met. I was told it was because the hotel was pretty much full with people who recently booked. I told them I booked many weeks ago so there should not be an issue. I asked for a suite on the top floor. I was told there were no suites on the top floor, they were all on the main floor (why did I not receive a message regarding this when my reservation was reviewed?). My question then is how could I have upgraded to a room with a mountain view if I am on the main floor (there are buildings in the way)? Something sounded off to me. We were also given a handicap room. I do not like the showers in these rooms. Water everywhere. I never requested a handicap room but when I went to check the reservation after check-in, it said I requested one - not true. I looked back at my original booking and I did not request this room. I know the hotel cannot guarantee your requests, but I have to say that this is the first time I have really had an issue. Our room door and the bathroom door squeaked something awful. The bathroom door would not fully shut without it sticking and forcing it open or shut. The next morning I spoke to the front desk and the squeaking was taken care of but the bathroom door still would not close. This hotel does not do daily housekeeping. If they want you to reuse the towels, how about some hooks?????? The breakfast was okay. The first morning was better than the second. Food was a bit slow coming out for some reason. The staff is very friendly. The hotel is fairly quiet. I could hear people walking above us - that is why I prefer the top floor. This hotel is nice and clean. The bed was a bit low for us but was very comfortable. My husband did not like the pillows. If you are looking for a place to eat, try C-Lovers which is across the parking lot. It has fish and chips and they are excellent. All in all, this hotel is a good place to stay. I guess I may have just been the lucky one to have things go wrong.

A very favorite hotel! The staff is friendly! Very clean! The bed was great! Business is good! Excellent location! Complete equipment! Worth staying again! recommend!

The hotel is very new, the room is clean, the bed is big, there is no kettle, slippers, toothbrush and toothpaste. There is a microwave and a coffee machine. It is also convenient to eat and drink around. There is a big supermarket opposite the hotel, and eating is within 5 minutes by car.