Guest User
September 13, 2024
Unfortunately, I can't say much good about our stay. Summary: strange hairs in the bed, no soap in the bathroom, poor service, barn eggs declared as organic. First we noticed the somewhat unpleasant smell in the room. But it got better after turning off the ventilation. Otherwise, the room is quite small and generally very thin! Now to the actual problems: Immediately after arriving in our room, we found a lot of short hairs in the bed and the bed linen. After informing reception, our bed was remade and the bed linen replaced. The man at reception seemed a bit helpless and didn't want to give me his name for the email with the photos that I sent to the hotel email address on his instructions. After we were away during the day and came back in the evening, we noticed that both soap dispensers (shower and sink) were empty. After I told a lady at reception about this the next morning, I was given a bar of soap to exchange myself and assured that the second bar of soap would be exchanged or that someone would bring a replacement (this did not happen until I left two days later). I also told the cleaner that day, but it did not help. There was not a word of apology or anything like that. Furthermore, at breakfast, barn eggs are advertised as organic. This borders on deception/fraud. The attached photos prove everything. I don't know if I will visit another hotel in the B&B chain. Probably not in Germany and certainly not in Kehl.
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