Mantis Akagera Game Lodge

Nice place to spend the night in the park

The hotel well located - just few minutes from the park reception, inside the national park. There was everything advertised: good room with balcony and view, bottle water, breakfast, pool, gym... We like our stay here and we are going to visit it once more in future. There was only one drawback on check out - we paid some additional 'fee' per night that was not previously stated nowhere.

The staff were without exception charming, helpful and well-informed. Giovanni at reception deserves a special mention. For the wheelchair user this hotel is hard to beat. All inside public spaces are on a level and mostly with hard surfaces. The accessible room was genuinely accessible, the wet room perfect except the basin was a little too low to get legs under. Only the pool, which lacked a lift, could be improved upon. Rwanda is a wonderful country for a holiday and this hotel is a lovely base for a few days safari, whether in a wheelchair or not!

Great comfort with expensive food Nice comfortable resort in the midst of Akagera. Everything was well done. Be aware that food prices at hotel are too high for the location

The lodge really is nice. That said there are some serious issues. We prepaid our stay via Accor. The front desk staff insisted that I pay again for the accommodation because my receipt for full payment was a mistake. They insisted that I pay via a third party link. I refused and opened an investigation with Accor. Accor confirmed that I had prepaid and I am awaiting an explanation from the hotel - they have not replied to me or Accor in 10 days. I believe that the front desk manager, Mary, and possibly others are running a scam. I discussed this with others in Rwanda and, it seems, Mantis is known for ‘billing issues’. Some basic issues are the food - overpriced and poor quality - and the lack of water. You’re not allowed single use plastic bottles in the park and the hotel only provides two 330ml bottles per room per day. Bring 5+ litre bottles to refill. In short, a good place to stay if you bring water but be careful for fraud.

Amazing service, beautiful hotel. The park is incredible. I hope someday to return. I wish I could have stayed longer. Next time I will stay longer. I manage a hotel in Canada and I am very picky about hotel. This hotel lived up to all of my expectations