Hampton Inn Kansas City/Downtown/Financial District

(Long but worth the read) This is the first negative review I've written in my life, and it's because my experience was truly that bad. I would highly caution against staying here. I arrived yesterday around 8:30 am after driving ALL night to learn that my room was no longer available and there was nothing they could do to help me. I had my company's professional travel agency book my room for June 30 and July 1, confirmation email and number in hand, so I could arrive anytime in the night and still have a room to check into no matter when I arrived. Since I was arriving later than expected, I called the hotel upwards of a dozen times throughout my drive to no avail as nobody ever answered the phone. When I arrived at the hotel, the two front desk ladies, working at 8:30 am on July 1st, Ava and Kaitlyn, told me that my room had been cancelled and nobody received any of the numerous messages I left. From there, they proceeded to tell me that the entire hotel was booked, but nobody ever checked the computers before telling me there were no rooms. When I asked to speak to a manager, Kaitlyn told me the manager would not be in until 12pm. I asked what my other options were, and she handed me a business card of her manager who would not be around until 12pm with the same phone number I had been repeatedly calling to no answer. Said there was nothing more they could do. Ava then looks at Kaitlyn and smiles/laughs and Kaitlyn returns it. They were mocking my distress and smiling as I'm walking out of the hotel. These ladies quite literally told me my room was cancelled, offered me no help, never checked for other rooms, never offered alternative suggestions, and then laughed in my face. I was truly insulted. Honestly, I will never return. I am truly shocked at how poor this experience was.

Parking was very limited.

Ok for price Building waa clean, hallways had a funky smell, room was fine. 2 double beds, thought they were supposed to be queens, they were not comfortable. Very soft and springy. Bath didnt work. AC was down the firat night we were there but thankfully was fixed the next day. Breakfast did not stick to posted times and started 30 min late.

Walking distance to T-Mobile was a plus. Parking was extra cost, but convenient. Staff was helpful.

Change your bathroom door Your bathroom doors provide little privacy. We won’t stay in a Hampton with those sliding doors again.

The staff was amazing! Very, very courteous, kind and helpful.