Crowne Plaza Kansas City Downtown

Good hotel

The hotel was very clean and located right where we wanted to be. The staff was very friendly and accommodating. There was a shuttle service which took us wherever we wanted to go in a 1 mile radius.

From the moment I arrived, I was impressed by the thoughtful upgrades being made to the property — everything from the crisp white towels to the super comfortable pillows added a touch of luxury to my stay. Doug Bradley in the business office went above and beyond — he’s truly an asset to the hotel and made my experience seamless. In the evenings, the bar area was the perfect place to unwind. Gerardo, the bartender, was friendly, professional, and made everyone feel welcome. And Angel at the front desk deserves a special shoutout for outstanding service — always helpful and upbeat. It’s clear the entire team takes pride in what they do, and it shows. I’ll definitely be returning!

Recently stayed here during a convention. Overall, our stay was nice with some comments: Positives: Staff: Everyone we dealt with was very friendly and attentive. We always had nice engagements. Beds: Our beds were very comfortable Location: If you are attending a function at the KC convention center, you will be very pleased. It is a short walk. Room Noise: I must say that we never heard noise from our neighbors nor hallway. TV: It may be a pet peeve but during storms, we couldn't watch TV (Direct TV) and for some reason, we couldn't access the "guide". Restaurant: The breakfast place was good. The other place to eat was very good. Sometimes during any convention we attend, we just like to eat in and this place was good. Parkng Garage: We appreciated the on-site parking. Just be aware, that you need your room key to access and exit from the garage. Negatives: Bathtub: On the third day of our stay, the tub wouldn't drain. My wife told housekeeping and they pulled the drain plug. I also went to the front desk to notify them of the issue. The plugged drain forced you to stand in ankle deep water and took over an hour to drain. They never addressed the issue before we checked out on the 5th day. Very disappointed. Appears several of my friend's rooms also had the same issue. Elevators: Of the 6 elevators (5 for patrons and 1 service elevator), only four were working, and that was with a convention in town. The elevators are not the largest units. If you are attending a convention and need to get to any event that those staying at the hotel will also be attending, leave very early. Sometimes it took us 45 minutes to get from the 24th floor to the lobby. For short floor access, take the stairs. Overall, this is a nice hotel. Access off of the interstate (I-670) is very convenient.

Darryl is a fantastic employee! Very attentive, friendly, and the shuttle is a great perk of staying here. He gave us all the local tips! Thank you Darryl!