Southmoreland on the Plaza an Urban Inn

Great room... only small negatives for me were (1) not being able to control temp in the room, as it was quite warm during the day outside, so the room was warm at evening when returned, so I'm sorry that I did open the door / windows to let some cool air into the room... and (2) the frig is nice, but kinda small for when traveling. Otherwise, recommend this property!

It had been twenty or more years since our last visit to Southmoreland and during our recent stay, we were very disappointed with our accommodations and the lack of attention to details. The inn looked shabby and not very well maintained. This was evident when we approached the entryway as the wooden walkway was in need of replacement and the paint on the door and frame was chipped. Upon entering the door, we were met by soiled and frayed carpet. There was no attendant to greet us or show us to our room. In the past, wine and cookies were provided in the sunroom and/or dining room but sadly, these amenities were missing. Our room had hair on the floor of the bathroom, the windowsill and headboard of the bed were dusty and even though I wiped the light over the bathroom sink, without cleaning products, I was not able to clean it thoroughly therefore it did not provide ample light. The balcony floor appeared to have been swept but otherwise, it was dirty. The bathroom lacked a magnifying mirror, facial soap and a table to hold our toiletries. Although the outside temperature was well into the 70s, winterweight linens were still on the bed and because the temperature in the room is centrally controlled, we were unable to sleep comfortably. Southmoreland was known for its lovely breakfasts but this visit, no breakfast was provided, not even stale sweet rolls. We have shared our experience with several people for whom Southmoreland was their "go to" place to stay when visiting Kansas City. It is with sadness that we will be looking for a different inn that lives up to its reputation. Thank you. Fran Crouch