Homewood Suites by Hilton Houston/Katy Mills Mall

The accommodation provides delicious breakfast, spacious and comfortable rooms, friendly staff, and convenient location near shopping and dining options. However, no specific disadvantages were mentioned.

Terrible stay at Homewood Suites in Katy, TX. Stayed in room #330 from 08/04/2025 to 08/13/2025 (9 nights). Checked in 08/04/2025, hotel looked recently refreshed – new carpet in hallways, fresh paint (in progress). Windows face Katy Mills Parkway, there is street noise at all hours every night. Morning of 08/05/2025 the room door would not lock. Took two trips to the front desk to get maintenance to show up. They said there was a problem with some doors since the refresh. Apparently, it happens so often that they had a jury-rig fix on hand -they inserted a thin metal bracket in place of the striker plate. The bracket bent easily and I had to bend it back into shape a couple of times during our stay. (Almost missed a medical appointment because we couldn’t leave the door unlocked.) Morning of 08/06/2025 returned to the room mid-morning and couldn’t unlock door – keycard didn’t work. Housekeeper tried her keycard, also didn’t work. Waited 15+ minutes for someone to arrive with a device to open the door. They couldn’t explain the problem so they decided the batteries needed to be changed. Took another 30-45 minutes for them to go get batteries and come back to change them. All this time I can’t leave because my door doesn’t work. Every evening for the remainder of our stay (7 nights 08/06-08/12/2025) the keycard would not open the door. Each evening I had to go down to the front desk to get someone to open the door or give me a new keycard. It did not get fixed during our stay. On 08/07/2025 the towel rack next to the vanity fell off the wall. It was installed with a wood screw into sheetrock, no backing, no anchor. Maintenace did fix it the same day, but it should not have happened. I normally use housekeeping on short stays, but as this stay was 9 nights I requested housekeeping refresh the room on 08/08/2025. When I returned late that evening ready to shower and go to bed, the door again did not work. Once in the room I discovered that housekeeping had collected all the used towels, but left no clean towels. Another tip down to the front desk for towels. Through all of these events, the hotel never offered to change rooms, never volunteered any discount. I also never heard from the hotel manager. In fact, I made several efforts to speak to the manager, both morning and evening, but they were never onsite. After three days I finally spoke to an assistant manager who said that he couldn’t do anything without speaking with the manager. When I checked out two days later the desk clerk was unaware of any adjustment to my bill. The assistant manager was there and said he could take one night off my bill and give rewards points. When I said I didn’t want the points and asked what else he could do, he again couldn’t do anything without speaking to the manager. I had to leave, so my bill was uncertain at that point. I got a phone call from the assistant manager while driving home, he offered the one-night discount and 10K po