Guest User
February 14, 2025
The following is a version after sorting out and rewriting the text you provided:
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The natural environment is indeed good, but the service quality is seriously not up to par. This so-called "wild luxury hotel" is only "wild" but not "luxurious". The waiter's response speed is extremely slow, and it is impossible to find someone, and even the basic accommodation needs cannot be met. There was no quilt on the bed. I contacted the hotel at night to ask for a quilt, but I couldn't find anyone at all. Mosquito nets were not provided (although the hotel pictures showed that there were some), which resulted in many mosquito bites when sleeping at night.
The catering service is also very bad. Due to insufficient staff, the speed of serving meals is extremely slow, and it takes three hours to wait for a meal. What's worse is that there is a hole in the tent. I don't know what animal ran in and gnawed my bag.
There are also obvious contradictions about booking a hotel. When booking, the hotel clearly stated that a tent can only accommodate two people at most, and no extra beds are allowed, even for children. Therefore, the two adults and two children were forced to book two tents. However, after arriving at the hotel, we found that the tent space was very large and could accommodate more people. The hotel even took the initiative to propose an extra bed. This makes me unable to understand why extra beds were not allowed before.
When dining in the evening, we found that there were six tables of people dining including us (when we asked during the day, we learned that the hotel only had six tents), which indicates that the hotel may have overbooked.
In general, this hotel has many problems, unprofessional service, and chaotic management. Thank you to Ctrip customer service for coordinating, contacting and comforting all night, and providing corresponding compensation. But such a hotel obviously needs agents to strengthen supervision and improvement.
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