Porto Sani

Luxurious Accommodations and Facilities: Accommodations, particularly suites with private gardens or balconies, are described as spacious, comfortable, and well-appointed. Guests appreciate the heated pools, serene gardens, and stylish, meticulously maintained surroundings.

We’ve had the most beautiful stay at Porto Sani! This is by far the best holiday we have ever experienced. Can’t speak highly enough for all staff across the pools, restaurants and the front office. Our personal concierge took care of every little detail making our stay seamless and comfortable. Definitely see you again next year!

This was our second stay at Sani Resort. We visited last year and were so impressed that we rebooked before even leaving. We’ve recommended Sani to a lot of friends, some of whom are visiting this summer because of us. Sadly, this time was a very different experience. Within our first two nights, we had long delays at dinner — over an hour for drinks and nearly two hours for food. At Lima, we never even got to order mains because the starters took so long we lost our appetite. At Katsu, our kids fell asleep on the chairs waiting for food that was forgotten entirely. The restaurant took two drinks off the bill, but it felt like a very small gesture considering the situation. We also had similar delays when ordering poolside lunch — 1 hour 15 minutes for cold chicken nuggets for the kids, followed by another 30-minute wait for a replacement. This kind of service just isn’t acceptable at a resort of this standard, especially with young children. We raised these concerns with our guest liaison — someone we had a great experience with last year and even brought a gift for this time. Unfortunately, our concerns were met with little more than a quiet “okay, does not sound good.” He later messaged my husband to say he’d try to arrange a villa upgrade as a goodwill gesture (which we didn’t ask for), but then never followed up. We were left completely in the dark. Another issue was with the lifeguard at the Porto pool. His manner toward our young children (just playing with friends in the splash park and pool) was pretty abrupt and harsh versus concerned which scared our 5-year-old enough that he refused to return for several days. He was visibly distressed and said he was “scared” of the lifeguard , refusing to go there without my husband— very out of character for our confident and happy little boy. We did return to Katsu a second time, hoping for improvement as it was a favorite last year, but were seated at an uncomfortably hot corner table while empty cooler tables were held for other guests. The food was bland, the atmosphere flat, and again we felt pushed to the side because we had young kids — even though they’re well-behaved. We waited over a week for a meaningful response to our complaints, and on our final day asked to speak with the GM. We were told he was unavailable, and while the front-of-house manager was kind and apologetic, the only gesture we received was €200 off one of our awful meals and complimentary room service for the kids — offered the night before departure. There’s still a lot to love at Sani — the kids club, The beach house, The Chelsea football academy and housekeeping staff are all excellent — but this year the overall experience felt disorganized, understaffed, and lacking the personal touch that made us fall in love with the resort last time. But for a holiday that cost over €30,000+ we left feeling disappointed and, frankly, relieved to go home. We’re frequent travelers and used to luxury resorts, and this visit