Cora Hotel & Spa Resort

Absolutely Not a 5-Star Experience – Misleading, Poorly Managed, and Overpriced Our stay at Cora Hotel & Spa was one of the most disappointing hotel experiences we’ve had, especially considering the price and how the hotel is advertised. Although it’s promoted as a 5-star, the service, facilities, and management fall far short. Below is a detailed review of the issues we faced: ____ Misleading “All-Inclusive” Experience - The hotel claims to offer an all-inclusive package, but the reality is very different: - We were charged €6 per bottle for sparkling water, spending nearly €200 during our stay, despite drinks being "included." - At the food truck, the only alcoholic beverage offered was local beer. No variety, no cocktails, no proper drink service. -At the main bar, the drink we were consuming ran out and we were told to pick something else. This is unacceptable for an all-inclusive stay. - The bar hours were false: Bar Rastonee was advertised as open daily but was closed on Monday. Bars that should have opened at 11:00 didn’t open until 14:00. - The reception bar, supposedly open until 00:30, stopped serving after midnight because the staff needed to "clean." ______ Hygiene and Room Cleanliness - Cleanliness was far below expectations: - Our room was not cleaned daily, which is unacceptable for a resort at any level — let alone one claiming five stars. - After raising concerns about hygiene, we received a threatening and accusatory email from the hotel, instead of understanding or accountability. -Housekeeping made loud noise in the hallways starting at 08:30 AM every morning, making it impossible to rest. - Towels in our room were ripped and stained, not what you expect in a supposedly luxury hotel. ___ Poor Beach Experience -The beach experience was another major disappointment: - The hotel beach is a 10-minute walk away, inconveniently located and poorly managed. - It was overcrowded with non-hotel guests, leaving us unable to find a sunbed or umbrella. - There are no toilet facilities at the beach, which raises serious hygiene concerns. It’s fair to assume people were using the sea as a toilet, which is completely unacceptable. The only part of our stay that lived up to expectations was the service at Delizia Restaurant. The staff there were professional, friendly, and attentive — a real highlight in an otherwise frustrating stay. Cora Hotel & Spa is not a 5-star hotel. The experience was filled with false advertising, lack of transparency, poor hygiene, and extra hidden costs. For the price we paid, we expected professional service and basic respect for guests — not deception and frustration. We left disappointed, overcharged, and honestly, feeling taken advantage of. We do not recommend this hotel and will definitely not return.

- Being able to swim directly from our room into the pool was amazing. We must have been in the pool at least 15-20 times a day, from 7am to 1am :)) - The housekeeping staff did a fantastic job and promptly provided towels and other essentials. - The breakfast variety and quality were excellent. - The air conditioning worked perfectly; even though it was unbearably hot, we barely felt cold in the room. :) - Our Guest Relations Manager, Alexandra, was very helpful and quickly resolved all our questions and reservation requests. She deserves a special thank you for that. :)

We stayed in the hotel for 8 days. We carry really wonderful impressions. Start from the reception, the wonderful Aleksandra, who is the manager of the hotel. Deluxe room with sea view, spacious, clean, comfortable. Enchanting view both during the day and at night around the hotel. DJ during the day at the pools, really soothing and relaxing. Breakfast monotonous, they could change that a bit. Going down to the beach is functional, entering the sea is a bit problematic at the beginning, but afterwards very nice and pleasant. All in all, we are looking forward to the new meeting.