MELIÁ Zanzibar

Exceptionally friendly and professional staff provide exceptional assistance. Spacious, comfortable rooms with beautiful views, large bathrooms, and outdoor showers. Excellent facilities, stunning location, direct beach access.

This is probably the worst accommodation and service we have experienced anywhere. None of previous confirmations were met. Rooms old, not clean. Only had one dinner, not great. Service is a level of 3 star hotel. Regrettably never again.

We stayed for 5 nights at the Melia Zanzibar The Level in a Beach Pavillion room category, and chose an all-inclusive package. Our room was a stand alone bungalow (#56) set amongst lush tropical foliage with a large private balcony overlooking the beach. This was the perfect place to relax and be pampered after a hectic week long safari. We had the most luxurious, pampered experience from start to finish. The resort is absolutely lush, well kept, and beautiful with picturesque photo opportunities all around. The staff have excellent customer service skills, with nearly every employee we encountered asking us how everything was and if we needed anything. The resort has a separate reception building, pool, restaurant and bar for The Level, and we enjoyed breakfast and dinner there. The beach is also on The Level side, which was very convenient. (Guests staying in the main hotel area could take a tram ride over to the beach on our side). The beach itself has a private area for Level guests with plenty of lounge chairs set among the shade trees. Beach bar service was excellent and the Gabi Beach restaurant was a delicious place for lunch. We are beach people, but we also enjoyed some time around the beautiful infinity edge pool, where the staff were there for anything you need. I had my 60th birthday during our stay and the staff helped my husband arrange a special romantic dinner where the staff sang and danced a fun birthday song, and when we got back to our room, it had been decorated with balloons and flowers. There are a few staff members who made our stay extra enjoyable - Lilian, our server would bring us a second round of drinks without us even asking and felt like family by the time we left. Ana at the beach bar was excellent. Raymond, the room service manager, stocked our room mini-fridge with a lot of Coke Zero since we told him we preferred that beverage. I had a wonderful massage in the beautiful spa and found the price to be quite reasonable. We have stayed at some 5 star luxury resorts such as Eden Rock in St. Barths and the St. Regis in Bora Bora, and this experience with the Melia Zanzibar The Level ranks right up there! Thanks for a wonderful experience!