Zuri Zanzibar

Amazing hotel with great services. Friendly and well trained staff. Food was delucious, especially at Bahari beach bar. The most beautilf beach at Zanzibar. Klara, Front office manager was absolutely fantastic and did amazing job. I hope we will come back.

The moment we arrived at Zuri we were greeted with smiles and friendly staff! We stayed in one of the Suites and were spoiled by the staff our entire trip. The Suites were so beautiful, clean and had everything you would need! We can’t say enough about the staff at Zuri they were fantastic!! The beach was beautiful and the pool was so lovely!! We would highly recommend staying at Zuri!!

We stayed here for five days after spending almost 3 weeks in Zanzibar. I have no complaints whatsoever about this hotel. The staff were all very friendly the rooms were lovely and were all areas of the hotel. We never had a bad meal or any upset stomach. The beach area is very quiet and relaxing with a short walk to the beautiful sea with security guards to keep away any vendors which I found them to be very friendly and polite and full of enthusiasm and energy. Everything in the hotel is very expensive including all foods and drinks. The pickup from the airport was $130 one way but we had a very good driver who charged us $40. I have read a few negative reviews on this hotel which I can understand as the price they charge per day is extraordinary expensive for what you actually get for your dollars. This was by far the most expensive hotel we stayed in Zanzibar and really no better than similar hotels a quarter of the price. When hotels charge maximum dollars people expect the very best but we found out in our travels that this is not always the case as in this hotel. Out of all the hotels we stayed in on Zanzibar this is the only place I would not return to purely on the cost.

We arrived at Kendwa beach and needed help to find a way back to the village from the beach. Very unhelpful staff at this place, and the guard needs to retake the service course. All we asked for was directions, and we got none. Hence, they do not treat first time visitors very well. Such a contrast to all the other places we have been to in Zanzibar. Beware.

I recently had the opportunity to visit Zuri Zanzibar Hotel, located on the stunning Kendwa Beach. Unfortunately, my experience was overshadowed by a series of disappointments that left me questioning the service and professionalism at this establishment. Upon arriving at the hotel, I was eager to explore the beautiful property and its amenities. However, my first encounter with the staff was far from welcoming. While walking along the beach, I approached a security guard stationed at one corner of the property and asked, "Where is the main entrance of the hotel?" To my shock, he replied nonchalantly, "I don't know!" At first, I thought this was a joke. How could a security guard, whose responsibility is to assist guests, not know the entrance to the hotel he is guarding? When I pressed further, hoping for a more helpful response, he simply reiterated his lack of knowledge. This was not only frustrating but incredibly baffling. Feeling quite let down, I requested that he call a supervisor or manager for assistance. His response? The manager and supervisor were "busy" and didn’t have time for me. At that moment, I felt as if I had entered a surreal world—how could a hotel of this caliber leave a guest feeling so ignored and unimportant? After about 15 minutes of waiting, a manager named Jan crossed my path and noticed my distress. I explained my desire to see the restaurant and access the front desk to inquire about room availability. While Jan was polite, it was disheartening to think that I had to wait so long for assistance and that it took a passing manager to finally address my needs. To make matters worse, Jan informed me that it would not be possible for me to go to the front desk because the rooms cost $2,000 per night. What kind of disrespect is this? How could he possibly know my budget or my intentions? This kind of statement is not only presumptuous but also incredibly insulting. Furthermore, he told me I could not visit the restaurant or take pictures because the guests were linked to “Bill Gates.” I couldn't help but laugh at the absurdity of this comment. It showcased a level of ignorance and a complete lack of understanding of guest relations. Moreover, how could a manager publicly disclose such information about hotel guests? This raises serious concerns about privacy and confidentiality, which are paramount in the hospitality industry. Instead of making me feel welcomed, it felt as though the hotel was trying to intimidate guests. I've stayed in far more luxurious hotels than Zuri Zanzibar, and I have never encountered such poor service or felt so unwelcome. The minimum the hotel management can do is address the behavior of staff members who display such a lack of professionalism and respect. Zanzibar has plenty of options where guests can feel safe and their privacy will be respected. I would recommend avoiding a stay at Zuri Zanzibar, as the luxury image they project does not align with the disappointing service I expe