Guest User
June 20, 2025
I’ve been coming to the GRVL lounge area near the fireplace for quite some time—months and even years—as a resident of Green Park. Each visit has been a consistently positive experience. The staff are always friendly, courteous, and attentive, with a clear understanding of orders and a commitment to delivering exactly what’s requested. The food is excellent—often exceeding expectations. I’d like to specifically commend two outstanding team members: one a staff member, the other a trainee. Charles, a member of the regular staff, stands out for his consistent courtesy, attentiveness, and professionalism. He remembers my usual orders—like eggs over easy with extra butter—and always ensures everything is just right. He goes the extra mile to make sure I feel welcomed and well taken care of. Collette, a trainee, has truly distinguished herself among GRVL’s food and beverage interns. She is polite, timely, and impressively responsive. She adapts easily to any changes in an order, handles special requests with care, and brings a thoughtful, problem-solving mindset to her service. Her friendliness is balanced with professionalism, and she creates a sense of being truly valued as a guest. I would confidently recommend her for a permanent role in service—especially at GRVL. Thanks again—and I look forward to continuing to enjoy the GRVL lounge, especially with servers like Charles and Collette on the team.