ArtiB6
November 7, 2024
The island is beautiful and serene, but the property fell a bit short of our expectation Positives - Helpful and courteous staff, serene location. Negatives - We were not given proper information about travel time from Goa to Karwar. When I spoke to Central reservations, I was informed of shorter travel time. Also, I was not informed about booking a cab service myself, till I called them the day before we were to check-in, to check on the cab and ferry timings. Before making a booking, the person who I spoke to, did not convey correctly that I had to book my own transport from Dabolim to Karwar jetty. Alternate modes of travel are not mentioned on the website. For instance, given the right information, we could have taken an overnight train from Mumbai and saved a lot of travel time, which would have given us half a day more at the resort. Would request you to put up details of mode of transportation, contact number of cab service if guests need to book their own and ferry timing, to enable guests to plan their trip properly. Secondly, the spa was damaged during the rains. As a courtesy to the guests who are arriving, a mail should have been sentin advance informing them. Rooms require refurbishing. For the amount charged, the rooms were not upto the mark. Buffet service was never ready on time. Overall, lovely location, courteous staff but customer service by the reservations needs to be perfect. It would go a long way in helping people plan their visit properly