Zamek Karpniki Schloss Fischbach

At 5:30pm I booked a restaurant table by phone at Hotel Zamek Karpniki for 7:30pm which was confirmed. Arriving at the location two hours later, I was told that paying was only possible by cash. The credit card system had been down all day and would only be restored the next morning. Although my telephone number is not hidden, the lady at the reception said that it had been impossible to reach me once she noticed that the payment issues had not been passed on to me during the reservation's call. Upon my question whether I could wire the amount to the restaurant's bank account the answers was no. The lady did not invite us to enjoy the restaurant that night and to pay the next day, nor did she inquire whether she could at least reserve a table for another time. The only help I got was the information that the next ATM would be some 13km away - and even for that information I had to ask her. Complete service failure! For a self-proclaimed luxury hotel the experience was very bad, indeed. High-end means solving problems and not creating them. But first of all it means respect for the customer. My wife and I were treated like potential thieves. There was no trust although it was the restaurant that had failed on us. That evening, we went to Palac Lomnica and enjoyed as usual a very nice service and very good food.

We absolutely loved our experience here for our 5th wedding anniversary from start to finish. Staff were excellent and easily switched from polish to German or English as needed. The spa is in the basement of the castle and very well done. Our massages included in our package were fabulous. We ate both nights of our stay at the restaurant as we enjoyed it so much on our first night. You can eat inside our outside in the castle courtyard (weather permitting). Breakfast was one of the best vegetarian friendly buffets I have ever seen. A wide variety of salads and fresh seasonal dishes. Our room was at the top of the castle which was a bit of a workout with the stairs but 100% worth it and great exercise. The only feedback is the curtains did not block light coming into the room. It was quite bright and made it a challenge to fall asleep. The area surrounding the castle is beautiful and two ponies roam the grounds. It was such a magical stay and we can’t recommend it enough!

My experience at this hotel was disappointing from the start. The receptionist during check-in was incredibly rude, offering no information about the castle and dismissively suggesting I read online. When I asked about the premises, her response was a curt "go and explore." To top it off, our reserved room with a double bed turned into separate beds. Despite requesting a change, she initially refused until I insisted on speaking to the manager, and suddenly a different room became available. Overall, the service left a bad impression in a supposedly luxurious property. It's disheartening that the management tolerates such rude staff.

Just WOW - to stay in such a fantastic castle - touching history was an amazing experience. The decor, the staff, facilities and location were simply amazing. I was travelling by horse and carriage and it was a fabulous end to the trip. Amazing food, location and a spa