Guest User
December 21, 2021
The following email was sent to the General Manager of the hotel: I have been a member of the IHG Reward Club for over 15 years, and have stayed at HIE hotels innumerable times, and know what to expect. For the past month, I have had temporary employment in Karnes County, for two days per week, and have stayed two nights per week at your hotel in Kenedy Tx, which I find way below Holiday Inn standards. I have numerous grievances: 1. The furniture in your rooms is all scratched and scuffed. The desk chairs in almost every room do not function properly. The heating function of the A/C units is poor. 2. A lot of the towels and washcloths in the rooms I have stayed in are frayed and have holes in them. One “white” washcloth was actually “grey” in color. There have been a couple of occasions when I found dust and dirt on the tops of the furniture at check-in. 3. When I checked into the hotel last week, I was told that there were only “handicap” rooms left because there were “renovations” going on. I was a little surprised that so many of the rooms were being “renovated” at one time but felt that it was management’s decision. 4. This week I was supposed to check in Saturday evening [December 18th]. I was traveling from Alabama and got stuck in severe thunderstorms. I decided to “crash” at a friend’s place near the East Texas border and wait out the rest of the thunderstorms. I phoned the hotel at 7:24 PM and spoke with Norma. I told her that I was delayed and probably not arrive at the hotel until the early morning hours on Sunday. I requested that my reservation not be cancelled, and she promised to tell the “night” front desk staff. I arrived at the hotel at approximately 5:30 AM on Sunday, and found that the reservation was cancelled, and that there were no rooms available. The front desk staff tried to reach you at the time, but you did not answer your phone. She could see that I was becoming upset; I told her that I needed a place to shower and change before starting work. She then asked one of the “renovation” workers if there was a room that they were not “working on” and was finally able to “check in” to handicap room # 113. I spoke with one of the “workers” and found out that the “renovations” were being undertaken because of mold problems. I was flabbergasted that, with your knowledge of the mold issues for over one week, that no one ever contacted me to give me the option to cancel the past two reservations but would put me at further health risk.