Luxury Spa Hotel Olympic Palace

In October this year, my husband and I spent two weeks in a 5-star and one of the most expensive hotels in Karlovy Vary - Luxury Spa Hotel Olympic Palace (you can read my husband review on Google and TripAdvisor), and then flew to Rome, where we stayed in a regular 5-star hotel Umilta 36, ​​which is located in the city center and is always full of guests. There were no smells in the hotel lobby, despite the fact that there was a restaurant on the same floor. We were met by the reception staff and informed that in accordance with the hotel rules, we would be provided with a room of a higher class than we ordered, without additional payment, and were shown to the room. In a large room with a beautiful modern design, we saw magnificent furniture, and in the bathroom and toilet we found all the toiletries (soap, toothbrushes and toothpaste, shaving kit, mouthwash and much more). The room also had an electric kettle and a coffee machine, capsules with high-quality coffee and bags with high-quality tea. The minibar has water, juices and cans of carbonated drinks for free. During our stay we did not see or hear the cleaners, although the room was cleaned twice a day. We had breakfast at the hotel, where we were offered a large selection of very tasty food. In the end, to our great regret, we realized that the Luxury Hotel Olympic Palace is significantly inferior to an ordinary 5-star hotel.

Friendly staff and pleasant stay , we will come to them every year to have medical treatments. The spa was amazing and the services were very nice. Our suite was the biggest one and we had a great experience there. I will definitely recommend it to my friends and family.

Main issue was bad price-value ratio, price politic of the hotel, probably extremely hot room and dry air and high price for extra child. Sorry, but 30€ to charge child for breakfast is way too high. I would not describe this as a family friendly hotel. Also extra charges for parking - 10€ per night came on top. This is not the case when booking with some other hotels directly. Also, one would expect for the price to have one treatment included, as some other hotels do, but it wasn’t the case. Room service , concierge, mattress were perfect. We also liked the sauna and pool area, though wished water would have been a bit warmer.

For the fifth year in a row, my wife and I spend two weeks in the Olympic Palace Spa Hotel in October and, of course, we notice the changes that have occurred. I'll start with the positive ones - daily delivery of mineral water to your room (with or without gas, at your choice), delivery of a vase of fruit to your room almost every other day, and all this is free. High-quality daily cleaning of the rooms, change of towels, robes and linen has been in place in all previous years and has remained so to this day. The high level of the Spa has been maintained and I would like to note the high professionalism and personality of Dr. P. Vykristenko as well as Spa attendants I. Kempfova and N. Dolezhalova. Senior waiters Martin and David also deserve high professional praise. All of them create the microclimate that makes us constantly return to this hotel. And now, with great regret, I would like to note the very unpleasant things that have happened over the past year. If you arrive at the hotel at 7-8 am or go to the colonnade for water, the lobby greets you with a persistent smell of fried eggs, boiled sausages and many other smells, and this is in a 5-star hotel. The rooms did not have capsule and pod coffee makers, as in luxury hotels, but ordinary electric kettles and bags of instant coffee and tea without smell and taste. The food in the restaurant has deteriorated greatly, it has become simply tasteless and certainly does not correspond to a 5-star hotel. Moreover, during lunch and dinner, the waiters fry meat or fish, which is more than strange. All this upsets us very much and we do not know whether we will come next year to our favorite (that's what we called it) hotel. And lastly, in each hotel room there is a brochure called Join our loyalty program, which describes the benefits of multiple stays at this hotel. We were at the hotel 5 times and did not receive any of the benefits described in the program. This is all just a scam(a photo of this Loyalty program attached).

1. Excessivly rude and unprofessional restaurant personnel. We wanted to get better coffee from the bar for breakfast for payment, but it turned out to be a huge problem. More over, the personnel expressed open hostility and irritation the rest of our stay. 2. Intruding and very insistive cleaning service. Knocked the door each morning at 8, while we were halv awoke and showed dissappointment we were still not our of the room. 3. Receptionist hardly speak english, including the rest of hotel personnel.You can never rely on whether your request will be understood and fullfilled. 4. Overpriced buffet,which doesnt live up to 5 star luxery level at all. 5.On the day of our departure we preordered room service for breakfast. To our enourmous suprise it never came, and they appologized using some incomprehensive reasons. Simply unbeliveable incompetentence from top to toe. We suspect the stars in the hotel are simply purchased, seeing the corruption and bribery in town in general. Hotel is not nearly a five star luxery place as they announce, and the prices dont offer the expected quality of anything.